The Range Reviews Summary

Product Quality

Pros:

• "There are many items that are very good quality at reasonable prices too."
• "The Range in Luton is a fantastic store for all your home and garden needs... The quality of the products is excellent."
• "One place for all your home furnishing needs. Wide range of stock and with extra bonus of Iceland within makes life little easy."
• "We got quite a lot of stuff from the pets section, which was good quality and reasonably priced."

Cons:

• "Some items are very 'cheaply' made so be careful and look closely."
• "The chips I bought were undercooked."
• "The shop itself and its contents are great just not the staff they need some customer service training, a smile and a hello goes a long way in retail."
• "The staff are really rude and the new store manager guy is very rude won't listen and let you talk one staff member Accuse me of Shop lifting After I had paid and had receipts Grabbed my trolley out of my hand It has really upset me."

Customer Service

Pros:

• "The staff is friendly and knowledgeable, always ready to assist and provide helpful recommendations."
• "Was very impressed with the young lady who helped me today... she's an asset to your team."
• "Thank you Glen... His name is Glen. He is super professional and has good customer service skills."
• "Pleasant polite staff, especially the young lady who served me in the in the cafe today."

Cons:

• "First time i went to shop with my family..unfortunately i m so disappointed with their service..staff is unprofessional."
• "Shop was okay, however restaurant was terrible, everything overpriced, staff were rude."
• "Horrendous staffing, me and my partner had bought an electric sander from here, got it home, used it a couple of hours later only to find it had been used and had sanding pads missing."
• "Rude member of staff, shouting and creating an argument for no reason."

Pricing & Checkout Process

Pros:

• "Prices for lots of things are generally much better than other stores."
• "The prices are reasonable, and the quality of the products is excellent."

Cons:

• "Incorrect price display leading to embarrassing conversations at the cash counter."
• "Went to the store on 23 December after having seen Christmas tree decorations there at the end of November, first week of December for £6.00 marked down as half price... on 23rd December they were selling THE SAME tree box of decorations advertised at 50% off ..for £8.00!"
• "There were so many things that had been stuffed in to gaps which either had the wrong price ticket or no ticket at all."
• "Disgusted with the staff attitude in this store me and my wife went in to buy lights which we had seen online for £18.99 and we went to the store and on display with the tag it clearly labelled 18.99 and when we went to the till the price was completely different."