Costco Watford Reviews Summary

Customer Service

Pros:

• "Friendly staff trying to help you."
• "Door staff are friendly and helpful."
• "The service and staff I have found to be both friendly and helpful."
• "The staff are very friendly and are more than happy to help with your needs."
• "All the staff are well mannered an always polite & very helpful."
• "Big shout out to Karen and Ali on the refund desk who were super helpful today and rescued me by being extremely helpful."
• "I found the staff here very helpful, especially the woman on the membership desk who helped us validate our new memberships."

Cons:

• "Not a single pump at the filling station has paper to print the receipt and customer services are not able to reprint it either."
• "Mostly staff are polite, lovely, helpful and friendly and I did not expect to be spoken to by a young man who was helping to load my trolley so rudely."
• "The staff in there are so miserable, rude, and to be honest inept."
• "A few more encounters with officious staff like I had today could change that very rapidly."
• "Received very poor service after I was given the wrong advice by their own members of staff and was treated quite rudely."
• "Charlotte in the food court needs to sort out her attitude, customer service."
• "These young staff are utterly disrespectful and need customer service training NOW."

Store Experience

Pros:

• "The food court is brilliant. Cheap, but tasty food. Staff are polite."
• "Store itself is fairly large a bit bigger than the wembley store and as such stocks more electronics such as large TVs."
• "The store's spacious layout and friendly staff contribute to a pleasant atmosphere, making each visit enjoyable."
• "Great place for big shopping, you'll find everything you need in one place."
• "The additional services, like the tyre sales department, are fantastic."
• "Great choice."
• "Fantastic warehouse with stacks of items."

Cons:

• "Then store was similarly crowded and despite most tills open, long lines to check out."
• "The store no longer gives me a feeling of excitement with new and innovative products for sale."
• "A very disorganized Costco, the items were piled up to the roof, the lighting was dim, the whole store was packed with grumpy non moving customers."
• "The instore experience isn't great as there are always long queues at check outs."
• "It's a horrible place to shop. Busy car park, dirty rusty trolleys, too crowded in the aisles."
• "This Costco in Watford Hertfordshire. Definitely not organised and can't support a lot of people at the same time, plus not qualified door men and security."
• "Absolutely chaotic store and fuel station!"

Pricing and Value

Pros:

• "Now with a filling station at very competitive prices for members only."
• "Competitive pricing on monthly offers, seasonal deals on outdoor furniture and plants."
• "£10 quid off, every time! Costco's petrol station is a right steal, a proper bargain, I'm telling ya!"
• "Costco tyres are good value for money and had very good experiences from the mechanics, especially Nathan - great customer service."
• "Members get discounts as well."
• "Great winter coats at reasonable prices, designer bags are cheaper than in the shop."
• "You'll make back your membership dosh in just 3-4 stops at the pump."

Cons:

• "Prices are not as competitive as they were."
• "Not everything is cheap. You need to know your prices."
• "Costco Watford used to be excellent in the past, but now it has deteriorated in quality."
• "The prices advertised on the shelves not always match at the tills."
• "Prices have definitely gone up due to inflation but you can still get good value items if you know what to buy in Costco and you don't mind buying in bulk."
• "Prices are not always cheaper than at other supermarkets."
• "This place has bargains but watch out some things are not cheaper."