McDonald's Reviews Summary

Service

Pros:

• "Staff were very helpful and even brought our food over for us."
• "Very nice and friendly staff, definitely recommended for a drive through service."
• "The lady staff member cleaning the floor was doing a fantastic job."
• "Staff can always be seen cleaning and help guests."
• "Quick service although an item was forgotten but once informed the issue was resolved quickly."
• "Absolutely superb service today. The table service was fast and friendly."
• "The staff are always lovely and helpful."

Cons:

• "Grim, all the tables were dirty, staff too busy out back."
• "Hygiene is bad. Food under counters."
• "The floor is very greasy, toilets are dirty, everything is greasy and bins have not been emptied."
• "Nearly every time I come here my order is wrong when I get it."
• "After asking staff where the food was they just disappeared and never to return."
• "The staff clearly don't care, the franchise owners care even less."
• "Staff not very friendly, they make missing food on your order."

Food Quality

Pros:

• "Can't fault the food, it was tasty."
• "It was nice food and a pretty nice building."
• "The food is great."
• "Food was hot and fresh although there was no mustard in our burgers which isn't a problem as I understand they were very busy."
• "The food was actually hot and it tasted just right."
• "Food was fresh and hot and the over worked staff friendly!"
• "The staff were on it and things came out quickly and fresh."

Cons:

• "I was eating my chicken selects when I came across a pink part in the chicken which looked raw."
• "burger was just warm."
• "cold chips, cold burgers."
• "The chips were not fully cooked the bread was stale."
• "The burger was only warm, chips had no salt."
• "Cold fries, cold rubbery burgers."
• "The apple pie was only lukewarm."

Cleanliness

Pros:

• "The toilets were pleasant."
• "clean. tidy. helpful staff."
• "Pretty standard for what you'd expect from your usual mcdonald's! Clean with fast friendly service."
• "Same as all the other Mcdonalds really clean and tidy and you get what you pay for."
• "The place was clean and tidy."
• "Just been in for a meal with my family, 4 kids & 4 adults. Have to say the place is kept extremely clean!"
• "The toilets are very clean and never been dirty when I came!"

Cons:

• "The floor is very greasy, toilets are dirty, everything is greasy and bins have not been emptied."
• "most of them are dirty and have the cardboard boxes and food of the last people who were there!"
• "Piles of trash in bags, the absolute stench of feces and toilets that were covered in excrement and reeked of drains."
• "Place was filthy. Ketchup and mustard all over the floor."
• "Really off putting as there was loads of empty tables but they were all filthy."
• "Till not working so everyone having to queue for self service, bins overflowing meaning people having to leave their rubbish all over tables chairs anywhere they could find to put it so no clear spaces anywhere."
• "Stopped at this McDonald's en-route to Lynton... worst of all is the filthy condition of the restaurant!"

Facilities

Pros:

• "McDonalds is ideal for a family treat. This restaurant is quite new and has varied seating for everyone."
• "With regards to parking there is plenty but spaces can be tight."
• "Loads of parking so a good meeting place if you need it."
• "they've got masses of free parking, toilets, & the disabled Lois don't need a radar key."
• "Always plenty of seating when I visit half way through my weekend morning walk. Generally clean tidy well stocked helpful and 24 hour."
• "you still have free parking but it's not a big place so you may not find a seat."
• "Lovely place to go if you are hungry, really quiet and hardly anyone in there."

Cons:

• "parking is usually taken up with cars waiting for food, there is ONE disabled space which is not really wide enough to get your wheelchair out as it’s flanked by two normal spaces."
• "Drive through was closed."
• "The milkshake machine wasn't functional."
• "The toilets however were the worst of any McDonald's previously visited, door did not lock and had to hold whilst using the toilet."
• "Hardly anywhere to park."
• "But it took quite a while to get our food and the ladies bathroom was extremely small."
• "Car park leaves much to be desired. In need of much updating."