Address: Lyne Rd, Newport, NP20 5JG, United Kingdom
Phone: +441633253433
Rating: 3.8
based on 129 reviews.
Service
Pros:
"Very friendly staff. There is a gentleman that works here who makes this Maccy's stand out from the rest for me."
"Very fast service via order point."
"So impressed with the service here. We arrived with two young children and were greeted at the door by a wonderful lady who set up places at the table with hats and crayons and drawing pads."
"Manager was very helpful, allowed me to use the disabled toilet to change my son even though the toilets aren't open to the public and even helped carry my meal to the car when my hands were full with drinks and the baby carrier."
"The service that we have received from the staff has been excellent throughout. always polite, happy to help and professional."
"Early hours Saturday morning a very drunk gentleman was loud and kicking off trying to get a second meal free., a lady called Kelly dealt with it very patiently and very professionally."
"Fast friendly reliable service, the presentation was excellent kirsty did fantastic very polite I might add."
Cons:
"can not believe that they are charging money for the sauce that used to be free. with the cost of living crisis it is totally unacceptable."
"So everything from top to bottom was wrong. The greeting, the service, the waiting times, the manager decision, the employer reactions, the way to deal with a problem and most importantly the client satisfaction."
"Zero professionalism from certain staff early hours this morning. No manners and slow as hell."
"The staff are rude tonight we told them how quite the speaker is tonight and the lady serving said they couldn't do anything about it."
"I think that the manager Elliot in McDonald's Shaftesbury has a stinking attitude."
"Stood at the counter for 3 to 4 minutes before anyone had time to stop chatting and come over to take my order."
"rude and poor quality service twice during 2 weeks period."
Food Quality
Pros:
"Food is always fresh now but not sure this cook to order system is working too great?!?!"
"Food was as you expected....hot and good tasting."
"The food tasted hot/fresh."
"Food hot and fresh very happy with my service."
"The staff were friendly and the food we ordered which was breakfast was cooked well and served warm, which is always a good start!"
"We received our orders quickly and everything was hot."
"I really like having food there it's fun and it's fast food so you get it fast."
Cons:
"Food was cold how can McDonald's food be cold when it's a fast food chain."
"Meal was cold."
"The food was excellent value, but the food was tepid."
"The burgers were cold, the chips were chewy and stale."
"Ordered via Mcdelivery... food on time but cold chips and sent a chocolate milkshake instead of strawberry."
"If you're using the drive through expect to be told to wait in the bays for around 10 minutes, rarely is the food more than slightly warm."
"Mc Donalds is as usual clean tidy but by the time my burger arrived it was cold, priority seems to be given to the drive through."
Cleanliness & Atmosphere
Pros:
"Place is clean, music is pleasant and not too loud."
"Spotlessly clean."
"Everything was clean and tidy."
"Recently renovated and as usual a very high standard. Clinically clean."
"Best McDonalds in Newport. Since the refit less comfortable seating and more noisy... Kept clean by friendly staff."
"This particular McDonald's is always very popular. Orders always spot on food at acceptable temp, good presentation."
"The guys who worked in the restaurant are so amazing! Lovely people! Lovely customer service, cleaning, smiling, tidying up..we were surprised."
Cons:
"Closes early, went today at 14:00 after ordering via app to be told that they were closed until 1530ish."
"Wasn't filthy inside but rather dull."
"It’s full of delivery drivers taking up all the room in there who are really loud screaming laughing and charging from person to person."
"Disgusting! I stopped here for a coffee earlier today and when a female staff member was struggling to open a bottle of milk she used her mouth instead."
"If you want people to come to your McDonald’s, you need to sort the potholes out in the entrance TO McDonald’s."
"Bad food served in what is more like a fifth form common room."
"The food is cold, the restaurant is filthy and the staff are rude."
Management & Staff Attitude
Pros:
"Manager was very nice and understanding sorted us out with our next order free!!!"
"The supervisor (I think her name was Theresa) was amazing - dealt with our issue promptly, despite it being a busy Saturday evening."
Cons:
"What is the point of offering milkshakes & cold lattes when your machines only work during winter when customer only want hot drinks."
"Claims to be 24 hours 7 days a week, but the staff disagree."
"Need a decent manager in this restaurant. Run by kids who couldn’t give a care if you complain about the service or the food they serve."
"Local yobs have taken over and not even the 7ft manager can stop them. Far from family friendly."
"VERY RUDE unhelpful staff at drive through."
"The attitude on the staff is terrible and unhelpful."
"New queuing system is absolutely stupid waited 10 min for a simple ice cream."