McDonald's Reviews Summary

Food Quality

Pros:

• "The food was hot and had just been cooked for us."
• "Food is hot, fast and what you ordered!"
• "The food seems fresher than others I've been to."
• "Food was fresh, hot and exactly what you would expect from Maccie D's."
• "The food seemed fresh, nothing was dry and hard from being under a heat lamp."
• "Lovely breakfast this morning. Hot well presented plus excellent staff."
• "However food was good, I edited a few things and all was correct and chips were piping hot!"

Cons:

• "Wrnt in with family member today 17th december...wont eat the food n never will..but family member did just to show how dirty the food is."
• "Got given fries at least 30 minutes old and never received Philly cheese burger."
• "The meat free burger is nothing to get excited about but the coffee is okay."
• "Sunday the 6th February 2022 Caerwys drive thru why are the fries and nuggets not hot."
• "Had a big Mac meal, waited quite a while in the queue (drive through only). First meal was cold."
• "Very poor food took a long time to arrive and when it finally did it was cold certainly not fast food."
• "Food is always cold, fries are normally undercooked."

Service

Pros:

• "Staff were still welcome and friendly."
• "The actual place and the staff are very good."
• "Staff were very helpful and food was fast even though it was busy."
• "Service is always excellent here and the male assistant this morning was excellent with table service."
• "The staff are really friendly and helpful."
• "Great service, nice location gets busy in occasions but food is always consistent and good quality."
• "The service was fantastic and everyone was served within minutes! Absolutely brilliant service and fantastic staff."

Cons:

• "The bald male member of staff, (who was clearly stressed to the point of breaking) that was working the floor, was incredibly rude."
• "Unhelpful staff, bad service pulled up at window 3 to collect food."
• "They took my order off the screen but never made it when I asked they said they busy and was a mistake but I then had to wait till they had done all orders they had took well I was waiting felt like I was very unwelcome."
• "Service was shocking. I stood for 1/2 an hour waiting."
• "Service slow staff are hopeless twice my order was wrong."
• "The staff were arguing with each other and the manager (or person in the shirt doing lots of shouting) was clearly incapable of person management."
• "Not enough staff to cope with covid restrictions on numbers entering the restaurant."

Cleanliness

Pros:

• "It was clean, including the toilet."
• "Spotlessly clean throughout and great to see someone so obviously taking a pride in his work and enjoying his job."
• "Also found it to be very clean and well cared for."
• "It was very clean considering it was the end of the day."
• "Very nice clean lobby area and toilets and very friendly staff."
• "Clean and tidy, friendly staff."
• "Table's were clean as were the toilets."

Cons:

• "They had ran out of the barbeque sauce in the dispensing station and the ice cream machine was broken."
• "Absolutely disgusting human S... all over the floor from the toilets right through to the seating areas."
• "Took over 9 minutes to get 2 happy meals... the toilets were very messy wet floor and tissue everywhere."
• "One of the ladies toilet didn't flush so you can imagine the smell."
• "As it was packed, we managed to get a table by the toilets... the cleanliness has to be checked... As the smell... Is surrounding... Specially trying to eat..."
• "STANDARDS ARE DROPPING ALWAYS tables dirty and chairs and all the profits they are making the people at the top."
• "Then when I got home and looked at the receipt I'd been charged 5p for a paper bag its paper not plastic McDonald's seem to be cashing in on this absolute rip off."

Facilities

Pros:

• "Great location halfway between Anglesey and Manchester."
• "Well organised queuing system to go in. The manager ensured everyone was where they should be."
• "Great place to stop for a bite to eat and charge the Tesla Model S (EV)."
• "Good disabled parking and access."
• "With phone chargers on the tables etc."
• "This is the best ever McDonald's. Nicest and cleanest and the food is always hot and fresh."
• "You know what you are having at McDonald's especially the breakfast meal. Always good and good value."

Cons:

• "Just seen the biggest rat in the car park wondering around it's not right."
• "Says 24 hrs pulled up and its closed with cones across the entry."
• "Spent 25 minutes in the drive through to find out they had nothing that we actually wanted available."
• "In the mens toilet a sink has been out of order for months which leaves just one in use."
• "But I must say I'm not too keen on the ordering from touch screen displays."
• "Interactive projector on a table for the kids to play with which resulted in the kids playing on it bagging the table with their hands which rapidly became annoying."
• "Every time I go here the order is either wrong or missing an item."

Order Accuracy

Pros:

• "The lady behind the counter served 3 times as many by the time we had finished."
• "I drove home 40 mins and realised. I rang up and an extremely kind and honest person had handed it in."
• "Did a drive through order, waited 5 mins for food, drove over to the garage to eat as car park full, found missing double cheeseburger and large fries. Went back and to be fair they apologized and gave the missing items to me."
• "The screen didn’t work at the end when ordering, but the staff were good about it and the order came through anyway."
• "It was quick and hot and correct."

Cons:

• "I got 4 plain burgers even thou 3 of them said plain of them said plain cheese burgers on, while sorting this out my chips went cold not offered any replacements."
• "Queued for a while, for them to get the meal wrong."
• "Absolutely the worst McDonald's I've been too. They once forgot to put half the bun on my burger, burnt one the next time."
• "No tomato sauce or salt was put in the bag."
• "I ordered a 20 nugget share box and only got 18 nuggets."
• "Chaos. Complete chaos. 20 minutes to wait for 3 basic menu items."
• "Appalling! I had no mask, as I suffer from asthma, to be told I need to wear a mask to order my food then I can take it off to eat!"