McDonald's Reviews Summary

Service and Staff

Pros:

• "Without a doubt the nicest friendliness mc donalds I've ever been in, the staff are absolute diamonds."
• "Huge thank you to Trudi! She was absolutely fantastic with my 2 kids and helped in keeping them settled during our time in the restaurant."
• "Very friendly staff here at this McDonald's."
• "Maria was very helpful and polite, we enjoyed the human connection, rather than order via a machine, Maria gave us all the info we required."
• "Always made to feel welcome by the staff, they have a job like anyone else, work hard to keep the place clean and the orders coming out swiftly."
• "The staff alway smile even of they are rushed off their feet."
• "The drive thru man was nice and friendly."

Cons:

• "In the background we heard 'right you two, get back to work!' shouted at some staff members."
• "Young server didn't listen to me so my order wasn't taken properly."
• "The staff was rude, unfriendly, completely disillusioned!"
• "A couple of staff were less than sympathetic to customers who had been waiting an hour or more."
• "Staff routinely mark orders as ready a good minute before they are - I'm guessing to cheat a timing system."
• "Some staff are a bit absent minded."
• "Very disgusting and rasist staff careless services."

Food Quality

Pros:

• "All the items were hot, well cooked and tasty. Very enjoyable."
• "Food was hot and fresh."
• "Probably the best McDonald's I've ever been to."
• "Food was great - well seasoned fries and served piping hot."
• "Food came at average speed, although very busy. Nice and Hot!"
• "Food was 5 star."
• "The food we ordered was at the standard I expect and receive from this fast food chain."

Cons:

• "Order finally arrives and we leave. As my wife opens the bag we find no sauce for the halloumi fries, no milk for the tea or stirrer, and no straw for the shake."
• "The breakfast muffin had 5 pieces of egg shell in it and the chocolate shake was sour."
• "Food was mediocre, fries were lukewarm, burger not much better, and the Mcflurry was almost drinkable it was that sloppy."
• "Whenever I try a fry they are uncooked in the middle."
• "Really slow service, we waited 20 minutes for our food and then all the chips were cold."
• "Terrible McDonald's poor service from the drive through."
• "The food was discreacfull, the bathrooms where broken, the tables were dirty, the building smelt of discarded sigaretes and there was no parking."

Cleanliness and Maintenance

Pros:

• "The toilets were clean and were obviously well maintained."
• "Very clean too, despite how busy it was."
• "A member of staff was continually cleaning up after customers as they left."
• "All very clean and tidy. Power washing going on outside."
• "Excellent fast service for eat in, spotlessly clean, with two cleaning staff who went out of their way to assist in every way."
• "Very clean inside the restaurant and staff are very kind and friendly."
• "It's greatest asset though are the welcoming friendly helpful staff."

Cons:

• "3 toilets available but people hadn't been taking very good care of them as there was loo roll and water all over the floor."
• "The main problem is the abject failure to maintain the toilets."
• "Toilets flooded while we were there."
• "Toilets were smelly due to overflowing waste bins (nappies)."
• "It was about 6pm on a Monday and the Toilets were disgusting!! Floors were covered in wet, toilet roll out and bins overflowing....."
• "Baby changing was closed, no other facilities to use, bins overflowing, tables filthy."
• "We didn't sit and eat as the bins were overflowing and the floors covered in rubbish."

Service Efficiency

Pros:

• "Pretty standard McDonalds, with to be fair, a relatively quick and efficient drive thru line."
• "Service was prompt, courteous and staff friendly and accommodating."
• "The food was great even when busy. The queues were large both for food and toilets due to covid."
• "Boxing Day evening stop over, greeted and ordered with Louise, thanks for great advice on menu choice, super speedy ordering, hot coffees and served to us with pride, thanks Louise - made the journey much better!"
• "Have to say friendly staff and quick service."
• "Lovely friendly faces in the morning taking my order."
• "Staff were friendly and food was hot."

Cons:

• "Took over 25 minutes to receive our order, along with about 15 other people waiting."
• "I understand its a busy site but they should be able to cope with the orders, we ordered food from the self service machine, order took 15mins to be prepared."
• "Arrived at 7:30pm for drive through order. Kept waiting for 10 minutes at the order point before my order was taken."
• "Waited for 40 minutes for breakfast and coffees."
• "The service was absolutely slow snail pace."
• "Always understaffed, they try hard but 28 mins for a drive through and then the order is wrong, not great."
• "The wait was 20 minutes for our breakfast order, fast food it wasn't."

Facilities and Accessibility

Pros:

• "Coronavirus measurement are taken very seriously."
• "They have mobile ordering, touch screen ordering, and kiosk ordering."
• "Self service ordering terminals. Table service available."
• "Open 24 hours a day and has all you need."
• "We always stop there on our way back from airport. Just the fact you can enjoy your own food or kids can be happy to have a Happy meal outside like a picnic helps a lot."
• "Great drive through service."
• "If you desire to seat in and eat, then that's also available."

Cons:

• "The restaurant is fine, but the signposting to get out is very poor."
• "Not open 24 hours as advertised."
• "Parking is horrible."
• "Car park very small."
• "One of the slowest McDonald's I've ever been to."
• "Parking is the only hassle, with a strange parking layout and not enough spaces."
• "On trying to park up I found they had blocked the disabled bays for some reason with empty delivery cages."