Showcase Bristol Avonmeads Reviews Summary

Comfort and Seating

Pros:

• "the seats with stadium arrangement is always a winner."
• "the recliner seats were amazing."
• "Comfy seats and child booster seat available if you ask."
• "Seats are comfortable for up to 2 hours of movie, and XLR seating is spacious."
• "The cinema has recently just had a face lift with leather reclining seating and new screens with extra leg room for all seats."
• "Seats are comfortable and supportive."
• "New seats and interior are very good. Seats which can decline is better than what other cinemas can offer!"

Cons:

• "The seats are old fabric material."
• "It's not really that modern anymore. Sitting waiting for a film on some seats from the 80s which evidently haven't been cleaned since Prince and Madonna were top of the pops cos they stink of body odour."
• "The seats (old and springy) gave me bumnumb after about 20mins."
• "Old and tired cinema charging the same prices as other better ones, seats are shabby, sound quality was poor."
• "The seats are uncomfy, dirty and small."
• "Really old style seats with no neck rest."
• "Seats are not exactly what you want to seat on for 2h +."

Customer Service

Pros:

• "Pleasant and helpful staff too."
• "Friendly greeting by security and checking in staff."
• "Staff are really friendly."
• "Staff were lovely. Great atmosphere."
• "The staff at the Avonmeads cinema are unusually pleasant and knowledgeable."
• "Staff service is good and they have welcoming staff members."
• "Staff at the concession stand were friendly."

Cons:

• "Worse customer service ever, staff are rude and arrogant."
• "No one around as even less staff on snacks counter too."
• "If you dare to interrupt them and ask for some service or general inquiries they like to be rude in front of other customers."
• "The young girl on the snack counter was MISERABLE."
• "Was ignored by the service staff at the kiosk who had an absolute miserable attitude."
• "Some staff stand about talking whilst queues get longer and longer and they just ignore you."
• "No staff on ticket counter."

Facilities and Cleanliness

Pros:

• "The foyer is much more welcoming since the redesign with lots do options to purchase snacks and drinks."
• "the toilets were clean too."
• "Bathrooms look new and very clean."
• "The cinema is always kept to high standards of cleanliness."
• "place is kept nice and clean."
• "Bathrooms were spotless and fancy."
• "Theatre was absolutely spotless."

Cons:

• "Ive had so many problems with this place. The most recent one was watching Joker and all the quiet scenes were ruined by the sound of running water."
• "The toilets always smell quite horrible, as does the entrance foyer."
• "Later I went to the main toilets which had no soap at some of the sinks."
• "The disabled toilet had a difficult to manipulate lock and there was no soap and no hook to hang a coat or bag on. The hand sanitiser dispenser was empty."
• "the women's bathrooms were kinda gross though."
• "The toilet was flooded and this is the reason for the 4 stars."
• "The popcorn was stale as could be.. there was a broken fan /vent In the movie that as about as loud as the film audio."

Value and Pricing

Pros:

• "The tickets are much cheaper than the cinema nearer to me and there is always space."
• "I can recommend Sunday night - quiet, no problems parking, reduced ticket price."
• "The tickets themselves are much more reasonably priced now too."
• "Although you can get cheaper tickets at other cinemas, you 100% get your moneys worth here as you're paying for a more premium experience."
• "Insider club card discounts for extra discount and great deals on concessions as well as tickets."
• "Good range of snacks (but as standard cinema prices)."
• "They do this snack called 'Narchos'. They're fantastic! It's great to see a cinema chain expanding its boundaries beyond popped corn into a niche, less well known side of food."

Cons:

• "Completely overpriced cinema ruining the experience by fleecing people full stop."
• "Everything is very expensive which is why 2 stars was lost."
• "Very expensive, but it's been a while since I've gone so maybe not? One student and one adult can't to almost £20 - thank goodness I'm a student"
• "A little bit pricey, but then that's true of cinema in general now."
• "Everything is way overpriced drinks, sweets, etc. you need to take a bank loan out to buy anything in there."
• "Cinema prices are still too high."
• "Paid for two adult tickets with the extra big seats over 20£ and brought 15£ worth of pickamix popcorn and a drink spent over 40£ tonight and was such a awful experience."

Accessibility and Location

Pros:

• "Great parking."
• "Large free car park surrounded by the likes of Costa coffee, Krispy Kreme doughnuts, bowling alley etc."
• "Lots of free parking, massive space and not as crowded."
• "Free parking."
• "Good car park facility."
• "Parking is great."
• "Seems very spacious and they have a huge parking lot in the front."

Cons:

• "I found it a bit hard to reach by, as it is situated in a distance from the city."
• "Disabled parking is fine but as usual for cinemas the spaces in the theatres for wheelchair users are very much an afterthought."
• "Turned away by the cinema AFTER buying tickets and food because I didn't have ID for my son to watch a 15."
• "I wish I could put zero stars tried to go in to watch nobody which is 15 rated i and my friend are 15 when we got to the ticket inspection she asked for ID we said we were 15 and told her our birthdays with no hesitation then she Patrunising us our parent came in and said we were 15 she then continued to ask for ID I would highly recommend VUE not this toxic company."
• "The self serve ticket purchase screen is really off putting."
• "Self service kiosk with quick online booking to skip the queue."
• "The staff we're Friendly and welcoming they let us go into the screening 1st so Evelyn could settle and get familiar with her surroundings as she has sensory issues."