Morrisons Reviews Summary

Customer Service

Pros:

• "Michelle the florists in Aldridge today has gone above and beyond her duties helping me purchase flowers."
• "The staff, excellent food and service have won me over for good."
• "The trolley guy was very helpful."
• "Always clean place and friendly staff."
• "The staff were friendly and approachable."
• "Staff helpful."
• "Helpful as always and ready to find things or even get them off the shelf."

Cons:

• "Some of the staff didn't seem to want to be there, it was all a bit too much trouble."
• "The staff can't be bothered when you ask a question and just a general feeling of poor management."
• "Staff came right up to me even after asking them to keep to the 2meter rule I was huffed at and made to feel silly not a nice experience."
• "Only two staff was working in the cafe, they could have get some more staff from the store and sort it out but they seems to be in a confused state."
• "The man behind the counter was extremely rude."
• "Staff were really unhelpful and rude when tried asking for help."
• "Staff and manager far too relaxed during covid-19 no sense of order or risk during this time."

Store Layout & Facilities

Pros:

• "Nice to see cash machines just by entrance and you can send and receive parcels via the Hermes lockers situated outside."
• "Nice size store based in Aldridge (few miles out of Walsall) nice big car park."
• "It even has a post box to post your letters."
• "The parking is free if you're using the store for two or three hours."
• "There is a lot of room for parking with many disabled and parent and child parking all conveniently near the door."
• "Good setup. Wasn't 100% on entrance and exit, until I saw someone come out."
• "Morrisons the supermarket was really good lots of parking space marked clearly with white lines."

Cons:

• "Car park a bit of a pain to navigate around."
• "The car park is badly designed."
• "The clocks in this store have been showing the wrong time since the beginning of British Summer time, they are an hour slow."
• "One of the worst car parks I've ever been to (seriously they need to revamp the car park and make spaces bigger with the amount of dents people have got from parking on it)."
• "Their carpark a bit cramped, and the aisles are a bit narrow."
• "The store needs expanding big time, crammed full of pensioners for much of the day and barely any room in the aisles."
• "It was absolutely stupid for getting trolleys they was way down to the bottom of the car park and it was raining and people with disabilities was struggling to walk all the way down there and back."

Product Availability & Quality

Pros:

• "I have recently started to use this store as I really like the food carrots actually taste like carrots the steak is lovely and the crusty cobs are light not doughy I like the freshness of the vegetables and the Morrisons own brands ..very happy with my shopping."
• "Superb bakery making lots of different bread recipes."
• "They still have a good selection of products. The bananas are still good value."
• "Food is fresh with lots of offers each week."
• "Superb supermarket. Always has excellent selection of fresh fish, meat, bread and fruit and vegetables."
• "Has everything you could want in store, fresh fruit and veg, food to go deals, fishmonger, bakers, butchers, bakery, even pizza made on site."
• "Groceries seem to be back in stock last few weeks, still some goods missing but nothing essential."

Cons:

• "Shop messy. A lot of items not available."
• "Fresh produce often appears to have be hurriedly thrown out rather than presented with any regard or care."
• "Shelves were empty although was told by another shopper looking for same item that when she asked member of staff full box was out back but no-one available to put it out!!!!"
• "We are looking for somewhere else to do our weekly shop, half the shelves are not stocked up, poor dates on fresh produce, couldn't even get a loaf today."
• "Shop at Morrisons Aldridge every Sunday, have noticed over last few months that the shelves seem to be very empty."
• "The shelves are always empty, the choice is poor, can’t often get baked goods in the evening, too few staff on checkouts and the car park is badly designed."
• "This used to be a good place to shop but is now consistently very poorly stocked, especially fresh produce."

Shopping Experience

Pros:

• "Good place to shop, cafe is top notch staff are always pleasant."
• "Good experience in well lit shop."
• "Short wait to get in."
• "One queue to pay but fed to different tills so went down quite quickly."
• "Nearest and most convenient supermarket for me and it's really useful for essentials."
• "Visited the cafe, the staff were great!"
• "The staff working here today have been fantastic. Queues were well organized and safe."

Cons:

• "What an utter shambles. Supermarket? More like a circus."
• "Only fault is the queue system to get to a check out having to snake up and down aisles gets in the way of shoppers."
• "As usual jam packed 🙄 had to queue all around the roundabout to even get on to the car park! Absolute chaos trying to get out!"
• "Stores been going down for a number of years."
• "Doesn't matter what time of day/night you go to the store the shelves are always empty."
• "I felt like a criminal."
• "So, after being humiliated and made to feel stupid due to not being able to do something as simple as pay for my weekly shop, to then find out the error was down to their faulty card reader just adds insult to injury."

Security & Safety

Pros:

• "Had an incident tonight where a guy bounced his car door off mine then threatened & verbally attacked me. I spoke to the security guy on duty who offered to walk me to my car 100% customer service for his help."
• "Normally do a weekly shop here, sanitation for trolley/basket/hands available prior to entering."
• "Compared to other supermarkets shelves stocked well and very clean place to shop."

Cons:

• "What I didn't expect was to find my window smashed... My van now unlocked and all my tools stolen. Car park has no cctv apparently either."
• "Noticed the shopping trolleys were NOT sanitized after use and there was NO sanitizing station for the customers."
• "Please try and remember that not everyone likes being crowded."
• "Terrible hygiene here!!! Been to purchase store made pizza here multiple times and no gloves for toppings or tongs."
• "Store was busy visited cafe table were full of dirty crockery not very good a customer cleaned two tables of and sprayed them she shouldn't have had to do that with the covid still here they should be on top of cleaning table's."