M&M'S London Reviews Summary

Store Atmosphere

Pros:

• "Very friendly place. Probably kids' best place to visit while you're in London."
• "like a dream.. you see rainbow m&m, merchandise, toys, sweets dispenser."
• "The store is spacious and well-lit, making it easy to navigate and browse the merchandise."
• "Definitely a great place to go as you walk in the smell of chocolate is awesome."
• "The store's layout is visually appealing, with vibrant displays and colorful products that are sure to catch the eye of any passerby."
• "It's like an M & M version of Willy Wonkas chocolate factory and my son had a wonderful time exploring the 4 floors of colourful, chocolatey heaven."
• "It's a very wonderful place and it's huge! Totally worth for some pictures!"

Cons:

• "The place was a bit dirty, some of the places where you would take photos were either broken or not working."
• "After queuing for 20 minutes to get in, 70% of floor space is totally empty."
• "Honestly, this place could have gotten a higher rating as it is fun, colorful, and spacious. However, instead of smelling yummy mnm chocolat, the place smelled a bit like puke."
• "The store is huge, but it attracts huge crowds, so our experience was definitely tarnished by visiting on a busy Sunday afternoon."
• "Didn’t seem to be as much there as previous years, it seems to be a bit more spread out."
• "the lift ridiculously small, and the checkout area was way too small for wheelchair users."

Product Variety and Customization

Pros:

• "You can buy an M & M version of everything: From slippers, clothing, accessories, toys and homewares, the list is endless."
• "You can get your face printed on M&M's! Pretty cool store all around."
• "You'll find M&M's chocolates - of course! - and all kinds of related merchandise, like t-shirts, mugs, toys, key chains etc."
• "You can mix and match your M&Ms and customize your candy as well."
• "Every single conceivable colour of Coating on an M&M you can imagine and you can even personalise your own M&M's!!"
• "Loads of options of M&Ms, plenty of colours you can't get from a normal bag from the shops."
• "They have every M&M product you can think of, from the classic round M&M chocolates to M&M shirts, mascots, and every M&M flavor you could possibly want."

Cons:

• "Nothing special. Only a few flavour of m&ms - all of which you could buy at a grocery store."
• "The face on your m&m’s was disappointing, was not clear at all and looked nothing like as shown on screen."
• "But I thought you could choose between new M&Ms etc but you could only choose between brownie, caramel, regular and skittles which we all have at home."
• "Most of the customized M&Ms were horrible quality, and barely looked anything like the picture."
• "Whilst you can get every imaginable bit of M&M merchandise here, it's missing all the exclusive flavours you get overseas like Peanut Butter, Pretzel, Mint, etc..."
• "I wish they’d have more unique flavours."
• "The process for customising your M&M needs to be urgently reviewed."

Staff and Customer Service

Pros:

• "The staff were friendly and helpful, the store was clean and well-organized, and the products were of excellent quality."
• "The staff was quite helpful and friendly."
• "The staff are polite and helpful."
• "Excellent, fantastic service from OLIVER, customer service."
• "At the checkout I was met by very friendly staff whom gave me a great fuzzy feeling on my purchases."
• "Staff were all fantastic, friendly, helpful and polite."
• "I was greeted by staff member Amor whom enthusiastically instructed me on H&S protocol to wear a mask and sanitize my hands."