Lidl Reviews Summary

Store Layout and Accessibility

Pros:

• "The store layout is intuitive and efficient, making it a breeze to find the items you need."
• "Clean store, with wider isle layout than other Lidls I've visited."
• "Store is clean and well stocked."
• "This is a newish complex in Fulwell. It's larger than some of the older stores with 8 or 9 isles."
• "The shelves are neatly arranged, showcasing the wide array of products available."
• "Very good layout even a toilet at the far end of the store."
• "Lovely neat and clean store.. full shelves all around the store."

Cons:

• "I don’t particularly like the lay out and find it difficult to find what I need."
• "It is manic and feels as though there is no natural path to follow going through the aisles."
• "The shop is small and crowded on most days."
• "The store itself is very, very busy and not the easiest to cope with for someone who is disabled."
• "If you don't have a manual wheelchair to attach to the trolley go to Sainsbury's, Tesco's or any other supermarket for assistance for wheelchair users, as Lidl don't have the staff or inclination to help you."
• "Electric wheelchair users are still struggling."
• "NO social distancing, No organisation at all, absolutely chaotic & definitely not a safe place to shop in during this Covid19 virus pandemic."

Customer Service

Pros:

• "Everyone are always nice and friendly. Well organised."
• "The staff members are another great asset."
• "The staff are very prompt and helpful, and fast at the tills."
• "The staff always try to help you with a big smile."
• "Very helpful personnel, bright, light airy and a pleasure to shop in."
• "Staff at this store really seem to be a team and enjoy working here."
• "Staff are friendly, helpful and very busy."

Cons:

• "Wouldn’t go here, management bully stuff and customers."
• "The management appear to be clueless about Covid issues."
• "Sadly really unfriendly and rude staff, politely asked for help to find something, was totally shrugged off."
• "Horrible management in this store they don't deal with complaints well at all abrupt and rude staff."
• "Terrible manager. Sunil Is very rude to customers and staff."
• "Bossy cashier... starts getting on her high horse with a 6 year old."
• "We have found her very rude, arrogant, speaks to customers with an attitude."

Parking and Accessibility

Pros:

• "Recently opened and with ample parking."
• "Decent car park with spacious parking (positioned next to B&Q)."
• "Large Lidl with plenty of parking and a lot of vehicle electric charge points."
• "Quite a big car park with a row of EV charging points."
• "The car park is good for EV owners."
• "Large parking with many chargers for EVs available (and it’s free)."
• "Plenty of parking shared with B&Q."

Cons:

• "The parking here is awful. About a third of the spaces are electric vehicles only, and there's just nowhere near enough."
• "Electric charger did not work for ages."
• "The high speed charger can only allocate one car at the time which is a bit silly."
• "The car park was completely full and not fit for purpose!"
• "Parking- not great at the best of times."
• "Parking can be a pain during their busy periods."
• "Car park is currently limited in space due to construction work."

Product Quality and Selection

Pros:

• "Bakery stuff is good in taste and fresh in quality."
• "Shelves were stocked."
• "We are very impressed by the quality of the fresh produce(fruit,veg,meats,cheese,etc)."
• "Their food is superb quality and their prices are low."
• "Well stocked, good quality produce at a better price than most of the other supermarkets."
• "Good range of produce and products, and the fact it is quite busy means stock turns over quickly, keeping things fresh."
• "The usual excellent Lidl products - great Fruit & Veg, plus in-store Bakery."

Cons:

• "Not sure where the cheap prices are, it's on par pricewise with Sainsbury's and Tesco's."
• "I picked up 7 packets of easy peelers and 4 of them were off."
• "Last week I bought chicken drumsticks and I had to put them in the bin as the smell was disgusting."
• "Their packs of oranges and Lemons aren't that great I have to chuck the odd one in the bin."
• "Fresh fruit and veg haha more like it’s be there for weeks and no one checks."
• "The other items have limited choices and are not as good as quality as Waitrose."
• "I could not get nappies in my child's size."

Value for Money

Pros:

• "Lidl can't be beaten as far as value for money is concerned in my opinion, and the new store was well needed in the area."
• "Quality and Value at ALDI Walton on Thames."
• "Cheap and competitive in price."
• "Other products are also great, prices are comparable, quality is also good."
• "Stuff is reasonable in price and good in quality."
• "The items on offer were cheaper than at other supermarket chains."
• "Always trusted on price."

Cons:

• "Lidl is not what people make it out to be or cheap."
• "Their loyalty vouchers and discounts is appalling."
• "Disappointed that a brand new superstore is anything but super in terms of product choice."
• "Range of produce is pretty limited to staples and snacks but what they have is good quality and cheap."
• "NO TROLLEY NOR BASKET SANITISED NOR ANY PERSONAL SANITATION STATIONS !!!"
• "They have Parking Eye to fine you for parking if you take too long in the store."
• "I have become very disappointed with the lack of social distancing and number of people not wearing masks/visors."