Winchelsea Lodge Reviews Summary

Staff and Service

Pros:

• "Staff friendly, good service, smart, polite."
• "Staff are lovely, can't do enough for you."
• "The staff were so kind to my family and I."
• "Really impressed with the staff, particularly Reuben who was always helpful and friendly, an asset to the hotel."
• "The staff were very friendly and the owner went above and beyond to ensure we had a great time."
• "Staff were absolutely fabulous and helpful especially the manager went above and beyond to make us feel welcome!"
• "A very happy atmosphere created by all the staff."

Cons:

• "When having dinner saw a member of staff was drinking... the owner had been drinking a lot a lot of beer."
• "Staff couldn't care less and in the morning a lady spoke to the a man behind bar and said where is the moany people."
• "We didn’t see any staff wearing masks during our stay- there was a crazy situation where guests wearing masks had to instruct staff without to serve their food for them!"
• "The manager/receptionist 'Karen' is quite possibly the most rude and arrogant front of house member of staff I’ve ever had the displeasure of meeting."
• "Service wasn’t seem welcome or gave us a smile even hotel was empty."
• "Apparently they have a problem with lack of staff."
• "UPDATE Returned for Sunday lunch for first time since Lockdown 2, VERY disappointing... poor quality food."

Location and Environment

Pros:

• "Winchelsea is a beautiful English village in a great area."
• "It was situated surrounded by beautiful countryside."
• "A great location for visiting Hastings without staying in the town."
• "One of the most wonderful hotels we’ve ever stayed in! Set amongst beautiful rolling hills and countryside."
• "Lovely and quiet, warm, comfy, beautiful scenic location close to Rye & Hastings."
• "Very nice location with a great atmosphere."
• "Beautiful setting."

Cons:

• "Shame obnoxious guests ruined what could of been a relaxing break."
• "Awful location(just near the huge road), very loud."
• "We got the room closest to the bar and road with a dual aspect effect from the traffic wizzing past from front to back."
• "Unfortunately the beer garden is next to a busy noisy main road."
• "Overpriced, no internet(wifi only at reception), dirty bathrooms, awful location(just near the huge road), very loud."
• "We arrived in Winchester station, no taxi agreed to take us because of a short way, then we walked in a danger fast no pavement road."
• "Beware the mosquitos! There are no measures to deter these, no coils or sprays but they are present in great numbers... we were both bitten."

Rooms and Comfort

Pros:

• "Room was lovely and clean, well prepared."
• "The room was really nice and comfortable with everything you could want with added extras hairdryer, iron, wifi, fantastic shower. Room was spotless."
• "The rooms are comfortable and warm."
• "Beautiful place to stay. We had the Heron Suite, was luxury everything was spotlessly clean."
• "The rooms were good too, a bit on the smaller side but comfortable bed, lovely shower and quiet!"
• "Rooms are very clean and cozy."
• "The rooms where clean and well presented with a comfortable bed and a great TV."

Cons:

• "If I’m honest room was horrific the manager was rude the food was terrible the room was even worse shower not working room was freezing heating didn’t work Radiator was leaking no Wi-Fi honestly do not stay here isn’t worth £ 15 a night !!! Avoid at any cost !!"
• "The room was filthy, in need of a pick of paint."
• "Not the best experience. The room are not the cleanest and are quite old. Not well maintained."
• "Room 2G was very cold, and when radiator was switched on, it never felt warm."
• "Very small issues... toilet roll holder was broken so the loo roll continually fell off and the TV didn't have a cable."
• "The light above the mirror has been smashed, the bare exposed bulb flickers on and off."
• "Bed sections not connected together."

Food and Dining

Pros:

• "The restaurant was good recommend the vegan pizza although I'm not a vegan."
• "Was the best carvery I’ve had in a long time."
• "The food was so tasty."
• "The breakfast was included in the price. A good section from full English to continental."
• "The food was amazing. The staff were also very friendly and accommodating."
• "Sunday carvery is the best we have ever had and we frequently visit."
• "The food was lovely and hot when brought to the table."

Cons:

• "The lunch menu is both sparse and expensive."
• "The food was oily, old and horrible which made me so sick."
• "When we had food at lunchtime, I ordered Turkey pie, which wasn’t enjoyable."
• "The new menu was very basic and quite disappointing, as was the food when it arrived."
• "Food is bad. Avoid at all costs."
• "Nice bar and staff. Food nothing special."
• "UPDATE Returned for Sunday lunch for first time since Lockdown 2, VERY disappointing... poor quality food."