JRC Global Buffet Reviews Summary

Customer Service

Pros:

• "The staff are so helpful and friendly, the reception is very friendly and efficient, everything is clean and fresh!!"
• "Went for a work dinner the food and staff were great! So many dishes to choose from, Chinese, Indian, Thai, sushi etc."
• "The staff were great and professional."
• "Staff are really attentive - you finish your plate and within 2 minutes they have taken the dirty plate."
• "The waitress are friendly and welcoming esp to young children."
• "Staff are super friendly and food is hot and delicious."
• "Staff were polite."

Cons:

• "The staff need training on customer service and manners and if they do not like there job then they should leave."
• "WORST SERVICE AND HYGIENE WHILE QUALITY OF FOOD EXPERIENCED."
• "Staff were not alert and you literally had to call out for service."
• "Staff are very rude and incompetent and very unwelcoming."
• "Staff are strange and very argumentative with customers."
• "Staff got aggressive and started accusing us of refusing to move."
• "Staff were very rude they practically rushed us to eat."

Food Quality

Pros:

• "Not too bad, lots of different foods available and free water on request."
• "Foods not to bad. Piping hot plenty of variety, table service is satisfactory."
• "The food was really nice and there is space enough for many people."
• "The food was amazing, lots of seafood dishes, especially mussels."
• "The selection of foods was great, lots of Asian and Indian foods and not to mention the great selection of cheese cakes, fruits and ice cream for deserts all included in the price."
• "Food cooked is always delicious, wide variety of food and the station that cooks it in front of you tastes great."
• "Everything is labelled so you know what's in the dishes and they cater for vegetarian as well."

Cons:

• "The plates were extremely dirty, with bits of food not properly washed off from the dishwasher."
• "Spent £45 for 2 of us and wasn’t worth it at all."
• "Worst food I've had in my life. Tasteless. Limited. Cheap quality."
• "Food was cold and hard mostly overcooked. Even the soup was freezing."
• "Nothing tasted fresh."
• "The food was rock hard, no flavour on the desserts."
• "Almost all the dishes were cold tasteless over salted."

Price and Value

Pros:

• "Good value, 90% of the foods great, £15 a head, free ice water...good service..what's not to like?"
• "Food is great, and good value for lunch (8.99 IIRC)."
• "Nice food for the price, £12 all you can eat on certain days."
• "The food is good for a fair price."
• "Would definitely go back and recommend to others."
• "It's absolutely delicious and great value."
• "Good food, good atmosphere, ate plenty, loved the prawns, rice, beef, dessert..."

Cons:

• "Too expensive now; 2 adults, a 4 yr old and a 2 yr old for £66."
• "With £15 per person, it’s not worth it at all."
• "Drinks are expensive (like £2.20 for a small bottle) and no option for unlimited drinks."
• "Very poor quality! Waste of money and time."
• "It's so overly priced."
• "For £88 for 4 people you would think food would be nice it was dreadful and dry."
• "Overpriced, at £16.99 per person (Sunday evening)."

Hygiene and Cleanliness

Pros:

• "The restaurant is really spacious and is family friendly."
• "The inside of the restaurant is lovely. Felt very modern and didn’t feel like a typical buffet."
• "They have managed to social distance the tables and are taking every precaution to combat the virus."
• "Restaurant was clean and the staff were quick to collect our old plates."
• "Regular here, polite staff and good variety of food, employees are working hard to keep it clean."
• "Facilities are good and all government guidelines are still in place."
• "The food was good, it was a nice environment was and staff were efficient with the cleaning up."

Cons:

• "Toilets were dark with non working taps no soap to wash hands and a very slippery floor."
• "The floors were greasy plates still wet and left on the heating thing still had food residue on them and the cutlery was sticky."
• "FLIES WERE EVERYWHERE."
• "Very dirty, bathrooms were a state absolutely squalid and the restaurant a mess with food all over the floors with unclean plates and cutlery."
• "Toilets disgusting, urine all over the floor taps don't work, filth and grime all around the hand basins."
• "To make matters worse, the staff handling food were not wearing hair nets, raising concerns about hygiene standards."
• "Plates were dirty, full of dust in food area."

Ambiance and Atmosphere

Pros:

• "The place is nice and low lightened, what's making pleasant the atmosphere."
• "A very nice place just to chill and eat."
• "It's a good environment for a family."
• "While the décor and look of the place is rather nice."
• "The inside was a bit dark for me and their kids' selection of drinks was not that great."
• "Gigantic place and variety of food and cuisine to choose from, eat as much as you like and drink (only soft) for only £20 at the entry."
• "The food was varied and delicious."

Cons:

• "I did find the ambiance a little bit to dark along with trying to identify the dishes."
• "The lights in the restaurant was dim you couldn't really see what you was eating."
• "Atmosphere really dark and dull!"
• "A big con is that the lighting is dimmed so much last time I went I could barely see my food."
• "The music from the bar was so loud it really made atmosphere bad."
• "Areas of the floor were messy with spilt food and ice cream and I nearly slipped."
• "WORST experience ever we were only given 2 HOURS to stay and eat our food!!!!!"