Masters Traditional Games Reviews Summary

Customer Service

Pros:

• "They immediately issued a new dispatch with the correct ones and let me keep the incorrect ones."
• "We would highly recommend them for their games but more so for their customer service."
• "Really polite and efficient company."
• "Excellent customer service."
• "Fast and friendly communication."
• "Masters Traditional Games were very helpful and responsive to my queries."
• "The company has excellent customer services and extremely helpful."

Cons:

• "Should offer shipment times if you cannot deliver and get the paperwork correct."
• "Was expecting delivery on Monday and rather disappointed it didn't turn up, email states tried to deliver but no-one available to sign."
• "Adding insult to injury told refund takes 1 - 3 working days."
• "Packaging was a little on the thin side, inviting damage."
• "Contacted Master, no explanation offered, would investigate but have now requested refund, agreed but not yet received."
• "For no obvious reason, day before delivery, tracking shows goods returned to sender, no notice from Master."
• "Very disappointed and unhappy with services especially as they offer same product on Amazon.es for €90 more with 2 day delivery."

Delivery

Pros:

• "The delivery time was swift."
• "Ordered on Monday and delivered to my door on Friday of the same week."
• "Both deliveries arrived at the earlier end of the time range, supported by good email correspondence."
• "Items were delivered quickly from UK to Ireland."
• "Set of 10 x 5 inch skittles pins … ordered on a Friday and delivered the following day."
• "The items ordered were delivered in good condition before the expected delivery date."
• "Game was received within 14 business days (sent from UK to Australia) which during the COVID situation was quicker than expected."

Cons:

• "The corner of the board was damaged during shipping."
• "Was expecting delivery on Monday and rather disappointed it didn't turn up, email states tried to deliver but no-one available to sign."
• "Packaging was a little on the thin side, inviting damage."
• "For no obvious reason, day before delivery, tracking shows goods returned to sender, no notice from Master."

Product Quality

Pros:

• "The Masters Games are excellent quality."
• "Was really impressed by the quality of the set."
• "Product itself was of excellent quality."
• "The quality of the 9-Men's Morris Game was excellent, vintage, and well-done."
• "The board is incredible, in perfect condition."
• "The 'Hurlingham Croquet Set' is to die for. It is beautifully made, fairly priced compared to other Croquet set retailers."
• "The quality is outstanding."

Cons:

• "The add-on UK game instructions are not very easy to follow and takes some time to get the gist of it and then you are not sure if you have got it right or making your own rules."
• "Disappointed to discover that the Chess, backgammon, ludo and snakes & ladders compendium, described as a 'traditional wooden games compendium' in a 'Wenge veneer wooden case' appears in fact to have a PLASTIC veneered case."
• "The overall quality of the metal pieces was fine, the thing that I was most disappointed with was the quality of the board."
• "Maybe the bag could have been a bit better if I have to find any faults (lengthwise its a tight fit for the mallets)."
• "workmanship is very good but have to say very disappointed at the actual size as it really lends itself to be a childs play thing."
• "If it hadn't been of the damaged product and the problems of the hinge, I would have rated the overall experience to be 4 stars."