Wayland Games Centre Reviews Summary

Customer Service

Pros:

• "Great service and fast shipping."
• "The staff are friendly and helpful."
• "Me and my wife have just come away from there very happy. We took up an hour of the staff's time and they were amazingly helpful."
• "Guy at the counter was super helpful with all of our questions."
• "Ignore any haters, their customer service is the absolute best."
• "Sam and Katie were very helpful and sorted everything out for me."
• "Excellent customer service from Wayland Games."

Cons:

• "Without doubt the worst company I have ever shopped online with."
• "I've emailed and tried to call, but no one picks up the phone."
• "They tried to trick me the whole time, and each email was sent by a different person (who didn’t read all previous emails)."
• "Even with COVID this is appalling customer service."
• "The third time the delivery was late (over a week) without them answering or caring at all."
• "I haven’t heard back from them and it is now Friday afternoon the next week and still no delivery."
• "Worst customer service, erroneous stock availability."

Product Availability and Pricing

Pros:

• "They have a huge amount of stock and their prices are very competitive."
• "Great prices, always on-inventory items, excellent shipping time and shipping prices - for their Ebay store."
• "Product for sale in the shop are 10% less than buying from the major retailer."
• "Great selection of paints and figures."
• "Wayland games sent me a second whirlwind tank kit free of charge."
• "The shop is also well stocked and the staff are very knowledgeable."
• "Incredible shop for all your gaming needs."

Cons:

• "The only trouble I have had is that I ordered some ultramarines which turned out to be out of stock."
• "Stock is always wrong so a whole order can be blocked from shipping instead of sending what they have."
• "Sold items they do not have in stock."
• "This store continues to take orders for items they don't have in stock, despite listing the items as in stock on the website."
• "They are notorious for selling products they don't have in stock."
• "Their stock numbers on the website are not up to date with their actual stock."
• "Poor website which never tells you the correct stock level."

Shipping and Delivery

Pros:

• "They ship internationally using DHL, who are known for their draconian brokerage fees."
• "Ordered two Pop Vinyls on a Friday afternoon and they came Saturday morning."
• "Very fast shipment (packaging really good), great prices and a brilliant service also for customers from mainland Europe."
• "As long as items are in stock, you receive them promptly."

Cons:

• "You can wait quite long to have your order shipped, especially if you ordered some out-of-inventory models."
• "It's been three weeks since I placed an order for my son's birthday and over two weeks since it shipped and nothing has been received."
• "Tried to order gaming mat which clearly states free delivery. They are charging £8.95."
• "P&P is overpriced for small orders."
• "So not only do they use Hermes who on 2 occasions have had my parcel for a week before delivery."
• "They took payment for a pre-order they had no allocated stock for."
• "Ordered an airbrush and compressor... it's been 2 weeks now, I'm 180 quid short and ended up cancelling my order."

Facilities and Events

Pros:

• "Building itself is massive, plenty of space for gaming. Open space makes it quite chilly sometimes."
• "They run regular gaming tournaments and events and have many tables for gaming."
• "Lots of table space to play games and food to buy as well."
• "Really good gaming venue with a lot of different settings to choose from to fit any table top need."
• "Game tables looked awesome, terrain and mats on quite a few of the tables, of which there were many."

Cons:

• "Only problem for me is they halved the gaming at the start of covid."
• "The only issue is the low stock levels in the centre."