Elms Reviews Summary

Service

Pros:

• "From initial greeting and seating by Lisa to paying for our meal and everything in between me and my party were all very satisfied with the professional service."
• "Despite being very busy service was very quick and efficient."
• "Excellent value for money, great service from scott, Sharon, Jaison and Head chef Dan - food was exceptional."
• "Service was very prompt, staff were very friendly and helpful."
• "Staff were amazing and very attentive! Sharon was very quick to take our order on the bar and Scott showed us to our table!"
• "The staff were super friendly and could not have done any more to accommodate us."
• "The staff are well organised. Being both courteous and attentive."

Cons:

• "I really can't recommend this place. Chaotic ordering with no queue 'system' for the 3 tills - I queued for at least 20 mins to order/pay."
• "Nobody returned to ask if all was well."
• "We were told they needed our table at two even though I had booked it till 2.30 luckily we had just finished."
• "Bar staff looked like they didn't want to be there."
• "One member of bar staff continued to cough, at least 10 minutes while I was waiting to be served."
• "Service was bad. Male taking the order was asked for gluten free carvery. He put through 'gluten intolerant meat free sausages'."
• "The young chap on the carvery was rather rude and miserable no chat or response to how are you etc etc."

Food Quality

Pros:

• "The Elms is very clean, great menu choices all the food we had was lovely and very tasty."
• "Food was hot and fresh as I had the cowboy burger, fries where hot and crispy and the beef patty was juicy."
• "Food is very reasonably priced."
• "The turkey was moist and tasty."
• "The carvery we had was lovely, especially the roasties and the yorkies."
• "Food was excellent, nicely cooked and well presented."
• "The carvery in particular was cooked to perfection! The beef was tender and there was a lovely selection of vegetables."

Cons:

• "Even after the food arrived it was appalling! I had ordered the cowboy burger which didn’t even seem like meat and the patty’s were rock solid, rest of food was bland and over cooked."
• "Food was awful, it has made 2 of our party physically sick."
• "The carvery was very poor, the vegetables were either burnt or not cooked."
• "Food on carvery wasn’t fresh and tasted ‘old’."
• "Overpriced horrible food!"
• "Very disappointed with the carvery. Veg was only just warm and very under cooked."
• "The Yorkshire pud was so dry that it fell apart and was uneatable. The food was tepid."

Ambiance

Pros:

• "Lovely atmosphere on arrival."
• "We loved our whole dining experience, the atmosphere in the pub and the service provided."
• "Had a great meal in very pleasant surroundings."
• "Clean, tidy and a very pleasant surroundings I cannot recommend the Elms enough."
• "Nice food, clean, pleasant atmosphere, quick service and friendly staff."
• "Place was busy but super chilled out, relaxing atmosphere."
• "Lovely welcoming environment."

Cons:

• "Place was freezing."
• "We had to sit waiting for our food whilst listing to Christmas music....."
• "Meanwhile, a group of truckers took a table near us and, as they drank, they became louder, coarser and their language was Highly degrading to women."
• "The only thing that ruined the visit was some local people that decided to come outside as it was nice and sunny and they were a bit loud to say the least."
• "Personally as a family we found that this place is in desperate need of air conditioning... also a very argumentative staff!"
• "The atmosphere was relaxed and everyone was happy with their food."
• "Is now looking a bit run down. Carpets need a new lease of life."

Staff Interaction

Pros:

• "Nice friendly helpful staff."
• "All the staff we had contact with were very friendly and helpful."
• "The staff were brilliant! Especially LISA, STEFAN and CHLOE."
• "Staff were friendly and polite."
• "Staff were so friendly and welcoming and checked in on us at various points to ensure myself and my family were OK."
• "Customer service was excellent and nothing was too much trouble."
• "Came in with the family and was served by lisa who ensured all our needs were met."

Cons:

• "We ordered everything using the app so didn't see much of the staff. It was very busy anyway."
• "We were served by Lisa & Donna who were very good."
• "We had no table service, nobody asked us how our meals were."
• "The service was slow and they advertise the use of an online app but no one bothers to look at the tickets that come through."
• "However, the service from the other staff member and manager was shocking."
• "Came in to chill with a friend but got stressed instead by two very impatient and snappy staff members."
• "The staff looked miserable, and did not interact or make us feel welcome."

Value for Money

Pros:

• "Amazing prices, friendly service, big portions."
• "Excellent value for money, we all enjoyed our meals very much."
• "Great Value Carvery. With a good select of tasty pub food on the menu."
• "Two carvery and two drinks £27 great value."
• "Thank you so much for the NHS discount as well."
• "Food is great and very reasonably priced."
• "The food was good and extremely good value."

Cons:

• "The food was ok, nothing great but very over priced."
• "The prices are far to high for the quality of the food."
• "The manager gave us £30 of vouchers to use at the restaurant which is pointless as we won’t be returning."
• "LAST TIME A FEW YEARS AGO THERE WERE KIDS AND NOISE EVERYWHERE. NOW GONE THANK GOODNESS.WE ALL ENJOYED OUR MEALS ALTHOUGH PLATES COULD HAVE BEEN A BIT FULLER AS THE PRICES HAVE GONE UP SIGNIFICANTLY."
• "The portion of meat is now a joke."
• "The price of £9.49 per person for that was just diabolical."
• "For the money we spent it was definitely not worth a visit."