Junglemania Reviews Summary

Staff and Service

Pros:

• "The facility’s were great and in comparison to other soft plays, the staff and safeguarding measures were exceptional."
• "Our daughters are autistic and non speaking, the staff were extremely accepting and accommodating to them."
• "Our host Warwick was very helpful, nice and he took care of us and our party very well."
• "The staff were so helpful and attentive and made sure all the children and even the adults enjoyed themselves!!"
• "Great communication with the party organiser at Junglemania Woodley, Reading. Smooth running of my 4 year old’s birthday party."
• "The staff are all extremely helpful and friendly."
• "Staff very friendly and professional."

Cons:

• "The only words I got from a rather sour faced rude unapologetic elderly female member of staff named 'Pat' was 'you will have to stand, other parents stand, I can refund your money if you want.'"
• "Sadly, the staff were all looking downcast and were not welcoming apart from the lady who was taking our details when we entered."
• "A miserable member of staff came over and sprayed the table half wiped it and just walked off."
• "The staff were so clumsy and least bothered about the food allergies."
• "Bad customer service. Even manager not helpful."
• "We were served by the manager who was quite rude."
• "A particular member of staff is rude, unfriendly, attempts to take rubbish/finished plates from you whilst you’re still eating/drinking."

Cleanliness and Maintenance

Pros:

• "Booking simple online... attention to detail & cleaning very good!"
• "Really clean overall despite the business, would definitely recommend!!"
• "It does appear to be kept clean."
• "Soft play was clean and tidy."
• "Everything was clean, well organised and staff were very helpful."
• "Visited Junglemania today and was really impressed! Definitely the cleanest soft play I have seen in a long time."
• "It’s always clean and tidy, and plenty of food and drink options for everyone, all reasonably priced too!"

Cons:

• "Most of the toys in the children’s area are broken."
• "The under 3s area is filthy and uninspiring."
• "A big amount of the soft play was worn, ripped and falling apart."
• "We walked through a short corridor past a very smelly toilet."
• "I feel completely robbed of the £25 spent to get in… most of the equipment was cordoned off and lots of it was very tired, ripped and taped up."
• "All the toys are run down at the under 3 section, none of the battery powered one in working order."
• "It's dirty and the food is awful."

Value and Pricing

Pros:

• "Very good value!"
• "Have been before and will continue to use! The kids love it."
• "Food and drinks are reasonably priced and of average quality (acceptable but nothing special)."
• "Choice of food and drink is good and very reasonable price."
• "It was well made. Not over priced at all."
• "It's a super cheap way to entertain kids."
• "The prices are decent."

Cons:

• "The play area itself isn't as expansive as some of the other indoor play areas."
• "The cost of a bacon 'roll' is £3.95. What came out on the plate looked as if it cost 50p, no exaggeration."
• "50 min have passed since we ordered our food... 50 minutes to wait for 3 sandwiches I think is just ridiculously way too long!!"
• "Very expensive for what it is."
• "The price was extortionate and was not that impressive."
• "Entrance prices (£21.45 for 1 adult, 7 and 2 year old) were expensive in comparison to other local soft-plays which are newer, cleaner and fully operational."
• "The entry price is very expensive for both children and adults comparing to other soft play areas."