The Mad House Play and Party World Reviews Summary

Staff and Service

Pros:

• "The host was very pleasant and helpful, all the staff were frequently checking in to see if we needed anything."
• "Very polite and friendly staff."
• "Really friendly staff. Under 4s area was nice and quiet."
• "The staff works hard to keep the place clean."
• "I recently organised a laser tag party at Madhouse. I was very impressed by the very friendly and helpful staff."
• "The staff (Tasha & Dwayne) were absolutely amazing and made the whole party run smoothly."
• "Really friendly and helpful staff that went out of their way to make everything perfect for my daughter and our guests."

Cons:

• "Staff all look like students who do less then minimum."
• "The guy serving had no idea what was going on, and I honestly only ordered a couple of canned fizzy drinks."
• "For children’s parties avoid at all costs. Disorganised, chaotic, too hot, unfriendly, unhelpful staff."
• "To be honest they were pretty rude and I will not be having another kids party there."
• "The staff were absolutely miserable, like they didn’t want to be here."
• "Awful experience, very disorganised place. I had to chase the party host for everything."
• "The staff don't want to be there. And are often rude."

Cleanliness and Maintenance

Pros:

• "Brilliant place to go!! We travelled 30 mins drive and it was worth it! Cost friendly, fun and extremely clean."
• "They have replaced the flooring on the stairs and play area entrance."
• "Cleanliness is spot on. There is always a member of staff cleaning/clearing away."
• "Everywhere was clean, food was nice and the staff where really friendly."
• "Staff have always been friendly and everything is always kept clean."

Cons:

• "Wasn't the cleanest of places."
• "The whole place needs demolishing!"
• "The soft play was almost black and the ball pit was really grubby."
• "The under 4 area equipment was clearly unclean as you could visibly see the dirt."
• "The place was dirty! My kids socks were black after one hour of play!!"
• "The facilities were okay, but all the toys were dirty, looked much older than one day old dirt."
• "The place is very dirty. No one actually monitors the play areas."

Facilities and Accessibility

Pros:

• "Great place, very big. I have visited a lot of soft plays in the area and this one has the biggest Under 4's site I have seen."
• "Parking was easy also."
• "Activities all on one level for all ages so you can have a good view from seating area."
• "Excellent parking facilities and was a bit busy in the morning but still plenty of space for everyone."
• "Ample play areas zoned by age. Good parking on site."
• "Small soft play that is often packed during wet weekends but has ample parking and doesn't charge for adult entry."
• "Parking is easy and free which is a bonus."

Cons:

• "All the toys in the under 4’s area were in a sorry state and are in desperate need of updating."
• "Also, nowhere to store bags."
• "Unfortunately the hugely heavy doors have no soft close on them and my child caught his hand in the door."
• "Dirty toilets, not listened to when requested assistance."
• "The toddler area was supposed to have been used only by the 4s and under, but no-one was stopping older children from playing there."
• "None of the walkers worked (no sounds, no lights etc) and they were quite dirty."
• "The softplay was missing pieces."

Value and Experience

Pros:

• "Great little place to take the children for an afternoon. Safe environment so you can just leave the children to play whilst you relax and chat with a coffee."
• "Drinks are not too overpriced and you get a decent amount of time per session."
• "Food options are great."
• "Was fun and not over crowded like some places I have been to."
• "The cafe on the premises offers coffees, cold drinks and some hot menu (like burgers and chips)."
• "£2 for a toddler is a pretty good deal, and it keeps them interested for an hour or so."
• "Fairly well priced and the kids loved it. However, there is a time limit that we weren't told about."

Cons:

• "This soft play is definitely not baby friendly!"
• "Quite price on some stuff but decent portion sizes and didn't taste too bad."
• "Awful soft play. Kicked us out for a private party - were not told about this when we arrived."
• "The soft play was overpacked, over priced for what it offered."
• "The food is very poor quality and the cost is very high."
• "The place is overpriced and the slides are flithly."
• "Also the areas of playing are dirty most of the time."

Party and Event Hosting

Pros:

• "We felt it was a great place for a birthday party."
• "It was so hassle free. They clearly do this all the time so it ran smoothly."
• "Great fun for the kids. Our 2 year old daughter had her birthday party there with 25 kids. They all loved it!"
• "All the kids had a great time, the host was very pleasant and helpful."
• "Thank you for a great party overall, very organised I feel and good team."
• "Came for a birthday party last night with my daughter a laser party she had a amazing time so well organised too staff was very good with everything from the very start food entertaining the kids it was just perfect from start to Finnish."

Cons:

• "For children’s parties avoid at all costs. Disorganised, chaotic, too hot, unfriendly, unhelpful staff."
• "To be honest they were pretty rude and I will not be having another kids party there."
• "I arranged with the mad house a dance party more like a joke..... the person walked around with a speaker and you couldn't hear it and no one seemed interested feels like money thrown away."
• "They delayed to start the party we were invited and then when the kids were having their food they were coming every 5-10 minutes to tell us is time to leave."
• "DO NOT HAVE A PARTY HERE - if I could leave 0 stars I would."
• "The cake cutting was a bad joke… I have no words to describe this scene."
• "We had our son’s birthday party today here at MH. Very poor service, no people management."