Address: Tollbridge House, Brooklands Cl, Sunbury-on-Thames TW16 7EH, United Kingdom
Phone: +441932500370
Rating: 4.2
based on 274 reviews.
Facilities
Pros:
"Had a great experience of arranging and celebrating my daughters birthday at Kidabulous."
"Huge indoor play area and generally goes full in summer."
"The play area overall was extremely spacious, clean and provided ample opportunities and activities for the 5 year olds to vent their energies and have a fun evening."
"Great soft-play for all ages however the largest floor space is best suited for ages 5+, could possibly do with more floor area dedicated for smaller toddlers however on the whole the fitout is good."
"The soft play was great fun and even I had a little run around with my son and got to say great bit of fun and exercise."
"The facilities are nothing short of excellent."
"Great place for kids to play. It is usually clean unless very busy then the tables don't get clean in time and the floor gets very messy."
Cons:
"Been coming for years but the equipment is tired the prices have gone up."
"The place itself is brilliant, it's big and there are almost endless things for kids to play with."
"The venue was filthy. Dirty plates were left on several tables for over an hour."
"Hygiene definitely an issue, soft play areas are dusty, sticky (generally just grubby)...even the baby area upstairs."
"The overall hygiene is poor upstairs."
"Children seem to get lost because of the size of the place."
"Really wanted to enjoy this with my 16month old and we went to the “toddler section” but it was full of hyper, manic, careless 8-10year olds running and crashing about on everything."
Staff and Service
Pros:
"I found staff friendly, and they were cleaning tables, sweeping the floor and cleaned the toilets while i was there."
"Best of all the staff we had were amazing, the manager Tracey and Bradley were so amazing."
"Staff are always friendly, courteous and attentive."
"Always clean and staff are very friendly, lots for kids to do."
"All staff where lovely and friendly."
"The staff were incredible, so friendly, calming and full of smiles."
"Staff are always helpful and friendly."
Cons:
"The employees do not even know the items on the menu."
"Staff don't monitor the play frame which is normally normal practice in soft play."
"Staff need improvement on customer service and manager needs to actually help and teach staff how to fix a problem rather than doing it for them and walking off."
"The staff members are incapable to handle parties with larger groups of people (10+ also is too big for them) and they are very unprofessional while dealing with customers and guests."
"The entire time the young man and another staff member talked over me and the manager, they were answering for the manager and interrupting me."
"I went to a party here and found the staff to be very moody and aggressive."
"Staff are extremely rude and dont manage/supervise the areas."
Food and Pricing
Pros:
"The food is pretty good as well."
"As what's available is comparatively quite expensive, but good food."
"They serve hot food too and tea and coffee."
"The food that is served is excellent although watch out for the ice cream."
"Food and drinks pricey as always but better quality than most."
"The food and drinks available are also very good quality."
"Great value for money - the kids will love it; especially the huge slides!"
Cons:
"We paid over £18 for food which was awful, and should have cost half that, and we had to wait 40 minutes for it."
"The reason for 4 stars is the food wasn't that great, but that could have been because they where really busy."
"Menu and drinks hugely overpriced - I'd suggest filling up before or taking the kids for a better value treat afterwards."
"It's really expensive in 'peak' times I.e weekends and they charge you for adults and children."
"Expensive. Adults have to pay £3.25 each just to watch their kids play."
"Entry was pretty expensive, nearly £60 for 4 kids and 4 adults."
"The only thing I would say that it felt pricey around £20 for two children (1 and 8) and an adult."
Cleanliness and Safety
Pros:
"It's safe and secure, clean with friendly staff."
"Kidabulous is very clean and well organised."
"The place was well kept and tidy and my daughter had a blast, but man was it hot."
"It's always clean and doesn't smell as so many soft plays do."
"Both areas are nice, clean and welcoming."
"After visiting few soft plays I was not sure if I want to see another dirty place with my 3 young children. I was in shock how clean is this soft play."
"Thanks for keeping it COVID safe ... it’s great to be back!"
Cons:
"Complete lack of any compliance with Covid requirements. Two people in the whole centre are wearing masks."
"Standards have gone down... the place is dirty."
"Its so dirty... definitely not worth it... Not safe at all."
"The only place I could find was in the disabled toilet. As we entered my 3yr old commented on how dirty it was!!!"
"The toilets were absolutely stinky, worse than at the busiest train station."
"Toilets - wish I had taken photos as I am sure there must be laws against the state they were in - especially considering they are meant to be used by children."
"Its so dirty... place is so dirty.. doesnt look like anyone cleans it... and its just breeding ground for germs."
Accessibility and Convenience
Pros:
"There is a tiny car park that holds 8 cars but there is street parking which is free."
"Acess for prams and wheelchairs, no steps to get in. Sufficient car parking at the front of the building."
"There is parking and I had no issues parking (I was there early around 9.30qm)."
"The prices are great, I mean for me my wife and child to go there off peak it cost £11 which for a good few hours of fun is great."
"There is car parking around the building and they also have their own car park."
"Parking is pretty much non-existent."
"toddler area nice and cool"
Cons:
"Parking is an issue."
"Looks great but so many people and parking was a nightmare."
"Parking very tricky and it's a bit pricey - charging adults on top not great especially as seating area isn't comfortable or kept that clean."
"Defo call ahead as parking can be a nightmare too."
"Their site is off the busy main road and constantly full of HGVs and vans. Not suitable for kids to be walking near an industrial estate."
"They have got two play areas big one downstairs for 5+ kids and smaller one upstairs. If you have kids in different age groups you find it difficult looking after both at the same time."
"The other issue is the higher part of the main play area gets extremely hot like a sauna!"