Decathlon Reviews Summary

Product Quality

Pros:

• "Hello! I bought an electronic folder bike, and after a while using it I can say that I am super happy with my purchase."
• "Carlos did an amazing job on my bike. It looked brand new when I left the store."
• "Fantastic bike repair and service from Roberto."

Cons:

• "Dangerous, shoddy quality, purely put together bike. Chain snapped 3 days into use."
• "The price of service/labour is expensive 79£."

Customer Service

Pros:

• "Carlos and the cycling team was very helpful and professional!"
• "Roberto was super helpful and swift. Went the extra mile for me."
• "Chris the Workshop leader at Decathalon Hight Street Ken was fantastic in checking my Trek town bike in for a service."

Cons:

• "Shame on you Decathlon and their staff for their careless attitude! My tent and other parts were just sitting there for 2 weeks."
• "Pre race I paid for them to take off my broken axle, and they said they did. But still had parts in."

Value for Money

Pros:

• "The battery doesn't use a lot of electricity, I didn't even notice so it is worth in terms of save money."
• "Prices are better than most places and service costs are lower too."

Cons:

• "I’m sorry but if I could give 0 stars I will, Diego is ripping people off and his mechanic too."
• "The price of service/labour is expensive 79£. I hope that for 1h service roberto get at least half of that, otherwise I don’t understand why it’s so expensive…"

Staff Expertise

Pros:

• "They also did a brief coaching on bike gears to me and how to take care of my bike."
• "Roberto was very approachable and professional and I felt very comfortable that the bike was going to be looked after."
• "Victor was extremely helpful in trying to sort out a pricing mess caused by some IT problem in the store."

Cons:

• "Roberto did a very good job with the repair of my bike! The price of service/labour is expensive."
• "The workshop guy was very rude to us. He refused to help us because the ‘workshop was closed’."