MoMo's Reviews Summary

Wait Time and Service Efficiency

Pros:

• "The restaurant was empty, so there was no excuse for the 30-minute wait, but the food was hot and felt freshly made."
• "Staff seemed friendly enough, no complaints about their attitude or service."
• "The service was excellent, particularly Claudia, who was extremely friendly and nice to the kids."

Cons:

• "It took 35 minutes to make my food, with no explanation or preemptive warning about the wait time."
• "Waited around 30-40 minutes for my food, even when the restaurant was empty."
• "Waited a long time for this place to open, but the customer service was chaotic and disorganized."

Food Quality and Taste

Pros:

• "The Teriyaki Grilled Chicken Noodle was worth the money, tender, juicy, and had a bit of BBQ flavor."
• "Oreo cake is to die for, and the spicy Korean chicken with rice was good."
• "The beef was tender, the chicken juicy, and the rice delicious. The spicy and dark soya rice are really good in texture and flavor."

Cons:

• "Sweet n sour chicken was lukewarm at best and macaroni tasted as though it had been waiting on the side for hours."
• "The chicken wings were pink inside, and the food overall lacked flavor."
• "The Korean fried chicken was overly sweet, cooked in ketchup, and too tough."

Value for Money

Pros:

• "Visited today and was very impressed with the food and decent prices."
• "Food portions are very generous, and prices are very decent."
• "The food was fabulous, the teriyaki grill chicken with spicy rice was AMAZING, and prices are reasonable."

Cons:

• "Incredibly disappointing experience and not worth the money."
• "The Katsu curry chicken had a lot of rice and not enough curry sauce, making the meal not worth £10."
• "Food was overpriced and did not cook properly, not worth the money."

Customer Service

Pros:

• "Only writing a review to say the lady called Claudia has excellent customer service."
• "Staff were really friendly and welcoming, particularly Claudia and Thu."
• "The staff were really friendly and the food was great, especially considering it is a fast-food-esque restaurant."

Cons:

• "Unsafe food and horrendous customer service! No apology or goodwill gesture after serving potentially dangerous food."
• "The person I spoke to over the phone was unbelievably rude, hung up on me multiple times."
• "Very poor service, staff with absolutely zero training."

Ambiance and Cleanliness

Pros:

• "Liked the layout of the restaurant and the self-serve screen for ordering food."
• "Nice quiet and pleasant eating experience."
• "The venue is very clean, staff are polite & friendly."

Cons:

• "Floors were really dirty, which was quite off-putting."
• "Also the smell in the restaurant is quite bad, wonder if they were having issues with their extractor."
• "Seating areas could have been cleaner."