Heavenly Desserts Leicester Reviews Summary

Dessert Quality

Pros:

• "Best desert 's ever :-)"
• "One of the best for premium tasting desserts!"
• "Really tasty desserts."
• "Great place to have really good desserts."
• "The desserts were fabulous."
• "Great desserts, the lotus cookie dough was amazing, great variety and healthy portions!"
• "The desserts here are amazing and delicious."

Cons:

• "Raspberry and white chocolate croffle - disgustingly sweet. Sickening."
• "It was disappointing, not happy at all with the quality of desserts."
• "The tiramisu was diabolical and if any Italian saw it they would have been offended."
• "Food is very expensive and not of a high standard. Not value for money."
• "The blackcurrant crumble was irresistible and they've changed the recipe to the extent I won't order it any more."
• "One of the items was a strawberry Sundae, arrived full of wafer biscuit and just a sniff of ice cream, the most pathetic excuse of an ice cream sundae."
• "The milk cake tastes nothing like milk cake."

Service

Pros:

• "Quick helpful service."
• "Super quick service."
• "Fast delivery."
• "The service was exceptional - courteous, accommodating and responsive."
• "Staff very friendly and helpful."
• "Service was prompt and the waiters were friendly."
• "Best customer services."

Cons:

• "Absolutely disgusting service and hygiene standards🤢🤢"
• "To top it all off when we politely commented as paying our waitress was extremely rude and tried to pass all blame."
• "Very rude customer service from one girl in particular, terrible attitude."
• "Not worth the hype. Very rude staff."
• "Ambiance top notch, service graded none."
• "Service was awful, waited nearly an hour for our milkshakes."
• "Absolutely disgusting service."

Ambiance

Pros:

• "Everything was clean and spotless and the atmosphere was very very relaxing."
• "This place was so quiet, it was a great escape."
• "The ambience is a little lack luster."
• "Nice and clean, very busy and atmosphere is great."
• "The decor, music, ambiance and speed of service was perfect too."
• "The place felt very luxurious and this was amplified by how the staff behaved."
• "Really nice atmosphere."

Cons:

• "Atmosphere was not the greatest, service was very slow."
• "The staff seemed as though they were being forced to put smiles on."
• "The chairs were stained, the floor wasn't swept as there was dirt all over the floor."
• "Poor ambience with lacklustre attention to detail....avoid going."
• "The place was closing at 3 am we arrived there around 1:30 am and the waiter told us to be quick and order fast which was not professional at all."
• "Incredibly rude lady at the door."
• "Waited 20 mins to get seated when the restaurant only had 4 tables occupied."

Value for Money

Pros:

• "Lovely desserts, friendly staff good value for money too."
• "Was pleasantly surprised as they had a good choice of vegan options for an ice cream/dessert parlour."
• "Good value for money and beautiful waffles and milkshake."
• "Offers an extensive range of desserts at a premium which taste really nice."

Cons:

• "It's ludicrously expensive for what you get."
• "Overpriced and coining it in."
• "Very high price for very small portions."
• "Desserts are ok but overpriced and better places can be found nearby for much cheaper too."
• "So expensive for such poor quality food and poor service I will never be returning !!"
• "The prices of the desserts cannot be justified in my opinion."
• "A little pricey but you'll probably end up sharing the desserts."