Taco Bell Reviews Summary

Food Quality

Pros:

• "The food is nice but everything is a little bit spicier than one would normally hope for."
• "Apple tango is wonderful and delicious! Please try."
• "Food is delicious and price is flexible."
• "The food was good. Only the churros are too hard."

Cons:

• "Food is nice but not as it looks like on screen, prepared fast and fast service but they’re just trying to be fast instead of giving out well made food."
• "Food was just about okay wouldn’t go again disappointed on taste think Mexican people would be disappointed."
• "Tastes nothing like Mexican food. 1 Small table spoon of filling for a taco. It's just thick bread with very minimal protein."
• "The cheesy roll up is never available to purchase from the self serve screens however, when you go to the till they staff tell me its available."
• "Food was cold. Chicken burrito had literally no chicken in. Chicken quesadilla was the same but also completely flat with hardly any filling."

Service Quality

Pros:

• "Nice staff. Great menu and dessert to choose from."
• "The staff was kind enough to give another one but even that was not so fresh, hence they made a fresh one."
• "Excellent customer service. Had an issue with an order and it was rectified immediately no questions asked."
• "Very impressive staff. While they've occasionally forgotten to add the Fire Sauce packets, they generally do a great job and are very polite and pleasant to customers."

Cons:

• "Service wasn’t the best since he was unclear and didn’t exactly listen to what I had said."
• "All the staff have a good chit chat amongst themselves while packing orders or waiting for customers to order and sometimes I have to wait until they stop talking and realise I am standing there waiting for their service."
• "Their cleanliness and hygiene is not up to scratch. While packing orders I have witnessed staff sneezing repeatedly over the food packaging and bags which is disgusting!!"
• "The food is usually good, but when I got here to order, one of the ladies working here was yelling at another staff member really loud, which really puts you off."
• "Service is becoming more efficient now there's also a self-service order machine."

Atmosphere and Cleanliness

Pros:

• "Clean and tidy. Nice staff."
• "Clean inside. The chips were very good and had a decent price for what they were worth."

Cons:

• "On a summers day it is a little bit hot inside so please add ice to your drink."
• "Place was a little dirty toilets where definitely Mexican authentic."
• "The restaurant is so small with hardly any seating."
• "The restaurant needs additional staff to help tidy up the place."
• "Dirty tables which you have to clean before seating. A noisy bunch of staff working in the kitchen."

Value for Money

Pros:

• "Great menu and dessert to choose from. Worth a visit for this South American treat. Good deals on the app too."
• "Price is very friendly. Unlimited drinks refill, seating area, toilets."
• "Tasty, affordable and ridiculous small portions."

Cons:

• "I got a taco Tuesday meal (taco and drink) she just made me pay for a beef taco with crunchy shell without asking what I wanted."
• "The food was good. Only the churros are too hard."
• "Absolute garbage compared to the Hammersmith store, tacos are 1/3 full, my “triple layer” beef stacker was one layer with 2 empty layers."
• "The lady behind the counter looked really tired she was rude and obviously had a bad day."
• "I waited 45mins for my order, it was only a small bean burrito, but others had been waiting longer."