Haute Dolci Leicester Reviews Summary

Food Quality and Presentation

Pros:

• "The food was absolutely beautiful and all the food was presented nicely and was delicious."
• "Food was amazing, drinks were delicious too."
• "Best desert I have had in ages, ambiance and service is amazing."
• "The desserts were plentiful, quirky and delicious."
• "Beautifully presented food that tasted nearly as good as it looks."
• "I recently had the pleasure of dining at this charming restaurant that truly captivated me with its exceptional aesthetics and thoughtfully designed decor."
• "The quality of the desserts are also good, the presentation is very high class."
• "The presentation of the food as well is quite remarkable, they pay allot of attention to detail."

Cons:

• "However, the main food had limited options."
• "Our desserts took a lifetime to arrive so that was the only downer I suppose."
• "Order desserts, custard was cold, waffles were left on the counter and arrived cold, pictures in the book are not exactly the same when arrived and was missing items for the whole dessert."
• "The cheesecake was cut badly and the coffee was almost cold."
• "Dessert was not as good as before on our previous visits. My toffee sticky pudding tasted old and dry."
• "The chocolate to pour over the pancakes hardened while we were eating because it came into contact with ice cream."
• "Ordered San Sebastián cheesecake and french toast. The cheese was very dry and crumbly."
• "The food was okay and fairly good value but the service really let the place down massively."

Service Quality

Pros:

• "Lovely place to go for dessert, comfortable seating, we were served promptly and the desserts came super quickly."
• "Staff were very friendly and helpful."
• "Service was great - we got served by pankil and George who were attentive and kind."
• "Received spectacular service from a lady called Barsha, I'd definitely come back."
• "We received spectacular service from a lady called Barsha, I'd definitely come back."
• "The restaurant GM, Barsha, was so friendly and made sure we had a great time."
• "The waitress that served my family was very professional."
• "Thank you to dolci who gave me my sister and my brother Adam awesome service thank you to Saleena or Salina don’t know how you spell her name and the whole team wait was worth dessert and will try their food will see you soon."

Cons:

• "Service was mediocre - I’m shocked that a restaurant in the UK would not serve tap water to guests."
• "Good range of desserts but the service was poor."
• "Cut the story short. It was dads birthday, came for dessert, order desserts, custard was cold, waffles were left on the counter and arrived cold."
• "The staff are clearly overworked. How can you have one (two at most) members of staff waitering at once?!?!? It’s ridiculous."
• "Heavily understaffed. Took 30 minz have order taken."
• "Service is spot on, I would even say this place should be a benchmark to compare others."
• "Great dessert and snack bar. They have diverse selection of snacks like burgers wraps and many desserts such as waffles, crepes, gelato and milkshakes. Nicely presented desserts and tasted even better."
• "Nice environment. The food was okay, BUT...one of the staff members blew his nose in the cooking area of the restaurant, threw the tissue in the bin and walked on the floor taking orders without washing his hands."

Ambiance and Decor

Pros:

• "Otherwise it was a lovely evening. Beautiful decor, comfy seating, clean and tidily kept."
• "One of the most chic dessert venues in Leicester. Definitely worth a visit to simply admire the internal architecture and design."
• "Instagram worthy venue, couldn’t comment on the food as we didn’t get that far."
• "The restaurant has a pleasant aesthetic."
• "The interior is really nice and is suitable for couples and families."
• "Really nice decor here, looks great. Very plush and posh."
• "Walked in and got boujie hotel/expensive jewelry shop vibes!"
• "I recently had the pleasure of visiting the dessert parlour managed by Kababa and his incredible staff, and I must say, it was an absolute delight from start to finish."

Cons:

• "Instagram worthy venue, couldn’t comment on the food as we didn’t get that far. Given the prices this place charge you’d expect the service to be half decent."
• "The place was seriously let down by the loos too. 3 cubicles, no loo roll in any of them, there was a horrible, unclean smell in there, and they were generally naff."
• "To my surprise I had to be to the counter to pay. The way the lady told me was rather rude, I asked for the bill, she just said 'go there' pointing towards the entrance."
• "Layout seemed impressive, but service was absolutely lousy."
• "The place looks amazing, nice decor but it almost went down hill from there."
• "From outside the place looks nice, the interior is over the top. Up there with the worse service I have EVER experienced."
• "I loved the experience here. Great customer service, the staff are very friendly. Would recommend this place to everyone."
• "The food quality is lovely and the place is clean and well cared for, but the service is awful and more staff are definitely needed."