Address: 256 Church Rd, Northolt, UB5 5AW, United Kingdom
Phone: +442088424544
Rating: 3.7
based on 219 reviews.
Staff and Service
Pros:
"The staff are very quick, efficient and helpful. Their friendly approach is with a completely professional outlook."
"Very busy place just before midnight but friendly staff closely supervised by watchful manager."
"The food is good and the staff work hard I'm sure."
"The members of staff were very helpful and the lady who helped me put my burgers inside my backpack deserves a medal."
"Staff did what they can, maintained orderly service as a team, may be a tad slower due to the volume of orders, even when being harrassed by delivery drivers."
"Happy friendly staff and nice clean tidy restaurant."
"Just experienced the best customer service from Adam who was very kind and made sure we had everything we needed."
Cons:
"Every time I go here something is wrong or missing from the order special order burgers never get what you asked when you get home you then realise."
"the staff werent even focusing on the order and were talking and joking to other colleagues instead."
"Twice in 1 week they have sent me the wrong order."
"The staff at drive through are really rude. I was ordering a mcspicy and the staff laughed at me after I ordered on the mic."
"Staff continuously make errors in your orders, hence we never leave without checking the contents of the bag."
"Sick of this place getting my order wrong. It is every single time I order they get it wrong."
"over the last 3 months idk what has happened but this place is constantly messing up orders."
Food Quality
Pros:
"The food is good and the staff work hard I'm sure."
"Food was good."
"This time everything was piping hot. Fish seemed freshly cooked. Excellent service."
"Food was ok and I was served promptly."
"Had some friends bring back a McPlant from me to try as I was visiting from the US where it is not available. Food was fresh and good."
"The food very good .the lady was very poliet on the till Preet .she help me choose the food.Preet did table service for us.my children was very .she behave very nice with my children.we all enjoy our day.exllent service by Preet.thank you McDonald."
"Burgers were awesome."
Cons:
"Unfortunately this McDonald's leaves its chips out for far too long always have to get replacements chicken burger was overcooked."
"Tasted my burger it was okay and my fries disgusting tasted like paper do not recommend!!"
"the sweet chilli wrap has no chilli sauce in it."
"Plus the fries were quite cold, I asked for a large portion and it looked small cause it wasn't filled up properly."
"Hands down the worst Mcdonalds I have ever been to / ordered from...the food they have sent has just been slung together."
"A badly made 1/4 lb burger slung between two halves a roll with little else."
"The veggie burger was an absolute culinary disgrace."
Cleanliness and Maintenance
Pros:
"Inside was clean and comfortable but not the largest interior."
"The building has good natural light through large windows."
"The car park had all the overgrown tress and growth cut back and had a nice concrete border."
"Tables clean, staff cleaning sides and trays."
"However inside restaurant seating and dining areas were extremely well kept. Very clean and tidy."
"The place was clean."
"Speedy table service from a lovely lady who then came back with sauces of our choice too."
Cons:
"Toilets could do with some cleaning!!"
"Restaurant itself quite small and staff struggling to keep up in terms of cleanliness."
"Customer service was terrible. My daughter needed the toilet and the bathrooms were filthy."
"Sorry guys it's a dirty compared to other MacDonalds... Hss."
"Toilets at this McDonald branch are very dirty. Just 2 days before they start renovation I cancelled my visit after seeing a poo on the floor."
"Went yesterday night got to the ladies wash room to find rotten rat smell...unbearable foul smell..."
"But the toilet and that area needed cleaning."
Location and Accessibility
Pros:
"This branch is in a reasonable location if you're passing by."
"What a busy little gem of a McDonald's situated very handily just off the A40."
"Another very handy Maccy D's, almost at the end of the A40, just before the M25 heading west towards Oxford."
"Target is a good one, with parking for trucks about 200 yards away in slip road layby."
"Convenient but sometimes it's totally grid locked the busiest McDonald's drive-through that I know can be an absolute nightmare One of the good things about this McDonald's is you can park big lorries on the westbound exit slip towards the M40 So you can park up and walk down."
Cons:
"Located just of a extremely busy motorway can be very difficult to entry and I specially leave."
"BE WARNED! Just received a parking charge notice £100 reduced to £60 if paid within two weeks having stayed 12 mins over allotted one hour."
"Will never understand why there's not been a McDonalds for trucks so that awkward parking does not give other decent people problems."
"The road layout at this place seems to make no sense at all, causing traffic congestion not only in the car park and drive through area but also on the approach road at busy times."
"Only the drive through is open 24hrs not the restaurant so if you have got a high vehicle I would not bother with this place."
"Unfortunately the parking and toilets let it down massively. The number of parking spaces and arrangement must have been designed by a 2 year old."
"Pushing on the drive through (anything else, anything else...constant, annoying), when you park for the kids to enjoy a meal and play around 3 minutes passed the allowed 60 minutes parking, boom, you got a £100 ticket definitely not coming back, ever."
Management and Policies
Pros:
"Very busy place just before midnight but friendly staff closely supervised by watchful manager."
"One particular manager KAM was excellent."
"5 stars to the service, to the quality and to the leadership (PAM), I come once a weak & whenever I order anything they took only few min to my order, like today I order 2 coffes and 2 wrap, both was ready before I grab the sugar, I think Pam got good staff and he got good communication with their staff, I will prefer this McDonalds and the leader."
Cons:
"The manager hasn't a clue what he is doing."
"Genuinely the worst McDonald's I have visited. Forgetting the complexities of the drive thru, car park & exit, the staff simply did not know what they were doing."
"Rudest manager possible. Instead of solving a issue in a polite manner he started screaming that he rules the place and does what he wants."
"This unacceptable micromanaging and the ensuing power trip (where Joel assured me he will give me negative feedback) means I can't log on in this area now."
"Manager refused to give my wife a refund after they kept getting order wrong."
"Scariest day in my life. I am from America and this is the first McDonald's I've had to make a one star review."
"Worst branch of mac I have ever visited...after eating there got loose motions...unhygienic place to eat."