Laguna Motorcycles Reviews Summary

Customer Service

Pros:

• "Mark and the workshop reacted correctly and helpfully to the problem."
• "Jack and Mark were incredibly helpful, going the extra mile in delivering a friendly service."
• "Thank you so much to Lawrence and the team at Laguna Maidstone for looking after me and making my purchase a wonderful experience."
• "The lovely ladies on the clothing department have always been a cut above the rest and gone the extra mile."
• "Very professional and efficient and the whole team very friendly."
• "Fantastic service from Jim Montgomery. No messing about, really great price, great communication, no sales pressure."
• "Jim went out of the way to ensure customer satisfaction."

Cons:

• "Very poor customer service, thank you, Laguna Maidstone, I will never buy anything there again."
• "This was a disappointment due to the most miserable unhelpful parts desk I’ve ever seen."
• "You have no integrity, and I wont be recommending you to any forums and groups I am a member of."
• "Response time for asking something was not on a level you would as a customer expect."
• "To be honest poor customer service."
• "When I called Laguna to make a complaint, they didn’t want to know."
• "Never in my lifetime managing stores have I experienced lack of assistance by staff."

Pricing and Value

Pros:

• "Fantastic customer services from Laguna."
• "Stunning service, would recommend to anyone."
• "Chris the salesman was very friendly and professional."
• "Cannot recommend highly enough fantastic experience and amazing deals."
• "Great dealership that makes you feel very welcome."
• "Every time I have had a great purchasing experience."
• "I would definitely recommend Laguna! Thank you all!"

Cons:

• "I've been quoted £180 for the 600 miles check (basically a change of oil), which I've then paid £65 somewhere else."
• "The only reason for 4 and not 5 stars is the high prices for accessories and servicing costs."
• "Lied to me about my trade in."
• "Absolutely useless bunch of monkeys! Avoid at all costs I will never go there again for as long as I live!"
• "Had a very bad experience at Maidstone... My advice is dont distance buy from them as they cant be trusted."
• "Shocking !!! went to buy a tenere after speaking with them several times on the telephone, they were advertising a great deal on a tenere so went to the shop done the paperwork, was advised bike would be with me within the week so organised insurance and waited for the call, ended up calling them to be told bike was not here this was on Friday so called on Monday as they neglected to call me with an update, this time I was asked if I would like to cancel the order which I replied no I would just like to know when bike will arrive, I was told they would call me back, 1 hour passed and I received a call this time I was told there's bad news firstly the bike would not be coming for a further 2 weeks and secondly the price had gone up by £900.00 as the deal I done was no longer available."
• "This place is an absolute f*****g joke, they have just tried to rob my husband of his bike and force him into a 5 year contract just so they can sell him a bike."

Staff and Service

Pros:

• "Each time I have used the shop I have found all the staff I have dealt with to be friendly and helpful when needed."
• "All the service, parts & sales teams are extremely knowledgeable people with a great friendly approach."
• "Staff very friendly and knowledgable in the service department."
• "I am very pleased with how welcoming the staff was."
• "My husband and I have shopped for bikes at all dealers and Laguna are simply 'THE BEST'."
• "Paul was very informative and we received lots of great advice and tips."
• "All of the people there are friendly, helpful and efficient. Have bike serviced there."