CMC Cannock Reviews Summary

Customer Service

Pros:

• "The staff were very friendly and helpful and the transaction went very smoothly."
• "very friendly and helpful staff."
• "very helpful staff happy to assist straight away."
• "The staff at CMC were extremely welcoming and friendly especially Simon on sales and Tom in clothing."
• "All the staff are super friendly and helpful!"
• "The guys are always at the end of the phone if you have any queries and are very professional, knowledgeable and friendly."
• "Staff in both the service department and clothing shop oh and the cafe are very friendly and helpful, and always seem to go the extra mile to make sure the customer is happy."

Cons:

• "service manager I spoke to gave me very little confidence that he even knew how to carry out the work."
• "The delivery driver, dropped the bike off, not expecting to be collecting my part exchange, of which he complained about and slagged off the head office to me."
• "Pulled on the warranty due to excessive vibration problems. Picked up by CMC Newport. Which was quite a frustrating process. No updates. Had to contact repeatedly for Information and updates."
• "Had a recall for a brake switch on my new MT-10... Never heard anything since. Terrible service on a potentially dangerous Yamaha recall."
• "no obvious knowledge of how to carry out the work to the damaged swing arm."
• "Would give 0 if I could, the service I received was next to nothing, was looking around the showroom no one came over to ask if I was okay, I had to walk over to a sales guy who honestly looked like he didn’t wanna be there!"
• "But no, not interested 'there's no grounds to return the bike' ... Basically taking away my consumer rights."

Product Quality

Pros:

• "the bikes have always been in lovely condition."
• "The bike was in fantastic condition, had been thoroughly checked over and the price was very fair"
• "The sheer number and quality of the bikes in this showroom is outstanding!"
• "The bikes are meticulously presented, keenly priced, and the selection is awesome."
• "Bike arrived in brilliant quality with MOT"
• "The bike itself is of a high standard at a fair price."
• "the bike was in fantastic condition"

Cons:

• "Come to the bike in the morning and the battery is dead, charge it up, dead the next day too."
• "The one I went to look at was in a worse condition than I had hoped for being a year old and at the price it was"
• "Bought bike 2 years ago, it had to be serviced and checked before delivery as part of the contract, and guess what? They brought that bike with no rear breaks."
• "Although the bike was as described, condition wise it was pretty much immaculate, I was not made aware of the fact there was only one key until after I paid the deposit."
• "Then I had an issue after a closer inspection, when I found the engine had part of its emissions system removed, apparently for performance reasons, nevertheless, not mentioned in the advert and sales team decided it's not a problem, the bike is fine."
• "Bike arrived not as described with significant damage from being dropped both sides"
• "Just a shame the bike was not the condition as described. Rusted and salt corroded parts (bolts, exhaust covers, etc) despite being told bike as close to new as one could get as well as one of 2 seat bolts missing."

Value and Pricing

Pros:

• "Love coming here. Eyeing up all the things that tbh are easily affordable with the finance deals they have on."
• "I had a good deal and because the 800 is 50kgs lighter it is a lot easier to push around"
• "I've always had a good deal and service from CMC"
• "The packages that are offered are great value, their stock is of a very high standard, but there is no hard pressure sales."
• "The bike is amazing such good value for money thanks again."
• "This is the third bike I have purchased from CMC and I am really pleased with it. Having looked at many other bikes, this one had all the accessories I wanted and the price was very competitive."
• "I Can’t fault the service I received from Simon at CMC, I got a good px price for my bike against a BMW S1000R."