The Wellington Hospital, part of HCA Healthcare UK Reviews Summary

Food Quality

Pros:

• "Good food choices, simple but fresh and nicely prepared."
• "The food was wonderful, too!"
• "The food incredibly good considering its a hospital."
• "The food is yummy too."

Cons:

• "Nearly everything on the menu was so unbelievably dry it was inedible."
• "Horrendous lack of awareness of allergies considering this was a hospital."

Staff and Service

Pros:

• "I had brain surgery there last week and every single person who cared for me was exceptional!"
• "Staff work together to provide the best care I've ever received."
• "All of my nurses were lovely and competent."
• "The department is run so efficiently by the care team alongside the porters, catering and cleaning staff."
• "At this time, a receptionist came up to me and tried to help me solve the problem."
• "I received outstanding professional and friendly care, and the facilities at the hospital are excellent."
• "The staff were amazing."

Cons:

• "Do not book Mr James Youngman. This man is incompetent, arrogant and doesn’t know what he’s talking about."
• "Bad nursing, silly restrictions of visiting using the Covid-19 to justify the under staffing and poor management."
• "i would describe with just one word terrible, ill trained nurses dirty place no care."
• "They had head nurses that were extremely rude, and could not care less about customers."
• "Consultant overstepped certain professional boundaries and I will not return to this individual."
• "The consultant did not apologise or put me at ease."
• "Some of the staff, especially one of the receptionists whom I first met in the walk in centre, come across as rude, condescending and to be candid, unprofessional."

Facilities and Comfort

Pros:

• "My room was comfortable and the food was amazing."
• "I was with BUPA so not sure if that makes a difference. But I received really excellent care in great facilities."
• "The room was modern and had a nice balcony."
• "The place was very clean. My room was nice."
• "Everyone is kind, empathetic and caring, often going above and beyond for patients and visitors alike."
• "I am so impressed by their high standards which were consistent throughout."
• "The Hospital and facilities are excellent."