Ctvets Home Visit Vet Reviews Summary

Professionalism and Expertise

Pros:

• "Very professional practice went above and beyond to help."
• "They are clearly very experienced and professional, but most importantly love animals."
• "Stefano from CT Vets provided exceptional service! His expertise and compassion were evident as he addressed our pet/family Mini’s needs promptly and efficiently."
• "Not only are they deeply knowledgeable and passionate about their work, but they also provide a home service that minimises stress for our dog, in a safe and familiar environment."
• "These vets used to work at Castle Vets in Reading, so their expertise is second to none."
• "Stefano is a genuinely caring person, we called him for a diagnosis on our cat and he was open and honest."
• "Martina was professional, informative, empathic and most importantly, she put my cats needs first."

Cons:

• "Got messed around by Stefano, absolutely disgraceful. Re-arranged my appointment and then CANCELLED last minute."
• "Unfortunately, the injection first given to my weak and poorly pet, was into his muscle not just under the skin, which was clearly very painful."

Compassion and Care

Pros:

• "I could not recommend Martina and Stefano enough, they are professionals reliables and trustworthy."
• "It's a relief when you find a genuine guy not afraid to tell us what we didn't want to hear but also sympathetic to our wishes for our cat Nelson."
• "You can really feel they love animals and put lot of passion in what they do on top of being competent and professional."
• "Stefano was extremely professional and really caring with our dog."
• "Martina is so kind and caring and has always provided the best care for my dog."
• "The way Stefano treated and cared for my teddie was outstanding, compassionately and with sincere love & kindness that only a true animal lover would understand & appreciate."
• "Martina and Stefano put us all at ease and are just so caring and professional that we know we have the perfect combination to look after Poppy (and us!)"

Cons:

• "I was too upset to post this review but if I can spare any pet owner this trauma, I feel obliged to post this review."

Home Service and Accessibility

Pros:

• "The vet came out at very short notice to my elderly Uncle on a Saturday evening."
• "Treating Prince at home proved to be 100% STRESS FREE for me the vet and the dog."
• "Having them seen at home has been a real Godsend too."
• "The stress levels were so much lower having a home visit."
• "Stefano and Martina are also available 24 hours a day. This level of consultancy/access is absolutely priceless (and unprecedented)."
• "Best vets in London. It is such a relief to have them come to your house rather than go through the stress of a car ride, waiting room, etc."
• "Having home veterinary visits is a life saver / changer!"

Cons:

• "However, they knew exactly how to handle the situation."

Communication and Follow-up

Pros:

• "I have come to make a very close relationship with Martina and she has involved me in Mila's treatment options all the way."
• "He said you can call me anytime that you feel she needs an intervention, on his mobile etc."
• "Martina was absolutely amazing!! And still continues to check up on my dog, days after the event."
• "Their back office team (Jasmine) is polite and very responsive."
• "After the visit, I have asked all my doubts by email and Jasmine and Martina have been absolutely lovely and kind and have answered all my emails very quickly."
• "She’s in touch often and makes us feel like she really cares."
• "You cannot imagine the relief on my end knowing I didn’t have to put Toshi through any of the stress previously mentioned knowing Stefano could visit us at home."

Cons:

• "Got messed around by Stefano, absolutely disgraceful. Re-arranged my appointment and then CANCELLED last minute."