Address: Bromley Hill, London, BR1 4JS, United Kingdom
Phone: +442081317372
Rating: 3.7
based on 353 reviews.
Customer Service
Pros:
"Extremely helpful and polite staff."
"I was greeted straight away by Michelle who was very friendly and welcomed me into the branch on arrival."
"Sarah was my advisor and she was extremely friendly and professional - I would definitely come back for a second service here."
"Customer service is key for me, the staff were friendly and I was kept in the loop all the way through the servicing of my car."
"The ladies on the phones are very helpful with explaining the problems and technical bits!!"
"Sarah who went above and beyond to ensure we were looked after and that we were kept updated on the progress of the works taking place on our vehicle."
"All staff that I dealt with at reception and the service desk very helpful and friendly."
Cons:
"Nobody at the dealership knows what they are doing nobody takes responsibility, they just blame each."
"Servicing reception desk must be nicer and care for their customers they have no idea what is going don’t want to give a name but been served by one white lady she didn’t know what to do and been very cold & unpolite."
"Worse customer service we have ever received from anyone."
"No customer service!! From the moment you walk in there is no interest to help."
"Terrible customer service. Phones are never answered. Staff never call you back, badly organised dealership."
"Incompetent staff and no value in customer care."
"I was also very disappointed that a complimentary wash and vac was not done after the service."
Quality of Service
Pros:
"The work was done in good time."
"Amazing service from start to finish."
"I would like to give credit to the service team and The mechanics, they always do a great job and do their best to keep you informed of any issues."
"Just took my car in for its Mot and annual service. Great service from the team."
"Service was friendly and efficient."
"Excellent service today from Beadles VW dealership in Bromley."
"Fantastic efficient service from Beadles as always!"
Cons:
"After two trips to the garage, and 5 days of my car being in their possession, my car was still broken."
"Got bumped to the end of the work schedule because other customer's cars had failed MOTs and had to be re-tested."
"Our car went in for a routine service and came out with an oil leak."
"A repair that was meant to take up to 2 hours, ended up being a few days."
"Service was done however the problem with mirrors squeaking when opening and closing has not been rectified even though I was informed it had been checked and lubricated."
"Car dropped at 10am for major service and MOT. The urgent work had not been completed."
"Sadly this dealer simply doesn’t know the cars when it comes to servicing."
Communication
Pros:
"They kept us informed all the way and the video sent covering the visual check was clear and concise."
"Laura happily answered any question or got back to me as soon as she could."
"David, who handled our enquiry, was incredibly helpful in guiding us through the process and finding the perfect model that suited our needs."
"Melody my advisor was friendly and courteous, she even walked me to my car afterwards which was a nice touch."
"They really do go above and beyond by sending an online visual of the engineer inspecting the vehicle, and talking through each part to highlight where there are any issues etc."
"She was very helpful and kept me informed on the progress of the work all the way along."
"I brought my car in for a service and was very impressed. Checking in was easy, the service itself was prompt and thorough, and I was kept updated throughout."
Cons:
"Nobody has visited us to correct this."
"Just trying to get hold of someone in the servicing department was a challenge."
"They did not keep in touch, except to send me a video of my tyres asking me for £700 to fix them."
"I was informed via text message that my car would be ready to collect at 5.45pm... waited nearly an hour before being told it still wasn’t repaired."
"I called 6 times for basic information and was told I'd be called back. Each time I wasn't, and every time I called back there was no record of my last call."
"I arranged an appointment, spoke to representative booked a courtesy cars weeks in advance. On the day of service there was no booking, informed that a manager would contact me, 4 days later am still waiting."
"I haven't heard from them since 10 October despite chasing by email and calling multiple times a week."