The Vet Waltham Forest Reviews Summary

Staff and Service

Pros:

• "From the moment my paranoid self walked in they were helpful, attentive, reassuring and above all cared about my little Fraggle (cat)."
• "Jess, the vet, was very kind, helpful and also really informative."
• "The most caring vets and nurses are there to take care of you."
• "From very helpful friendly receptionists, to caring Nurses and Veterinarians."
• "Honestly an amazing vet I personally take my cat there and have done since they opened the staff are truly amazing and so is the service."
• "The Vet we saw was friendly, knowledgable and very good at handling my excitable terrier."
• "Very professional staff, they do really care about pets."

Cons:

• "Did not feel personal and felt rushed."
• "Management doesn’t fit at the right place... Not nice to customers, don’t care about pets."
• "Staff there talk to like you know nothing and there's always an excuse for everything!!! Bad communication!!! Rude staff!!! Money grabbing!!!!"
• "Vet shrugged her shoulders at us saying 'oh well'."
• "We were taken back at not only how unhelpful she was, but her unsympathetic and rude response."
• "If you have a serious complaint you will be told by the head veterinary surgeon it’s not worth complaining as he will be the one dealing with the complaint! Laughable! He is not God and there is a higher authority to address your concerns to. Rude and unprofessional!"
• "The vet did not seem to know the breed of our puppy."

Facilities and Accessibility

Pros:

• "The practice location is very good with plenty of parking."
• "Plenty space, separate areas for variety of animals, service yourself wash and god the best for me. cleaned at high standard."
• "Nice clean environment..large waiting area."
• "Great to be able to come without an appointment and plenty of parking and good clean environment."
• "Very welcoming at reception, spacious and air-conditioned waiting area."
• "Like the separate cat and dog areas."
• "They also have private rooms available to sit in while you wait if you have a nervous or aggressive pet."

Cons:

• "Good Parking. Had my small Cavalier booked in for a cut, was kept waiting for 45mins so not sure exactly the point of booking an appointment in advance."
• "I've been left waiting because of lengthy queues for up to 2 hours before!"
• "There is absolutely no point in them offering an appointment service, as I always seem to wait at least half an hour to be seen after my appointment time every time."
• "It would have been nice if there was a separate door, for these people to leave from."
• "Haircut just looked like he had been shaved all over including the ears which isn't ideal as they always look much nicer with a softer finish and a bob cut for the ears."
• "Our dog had major stitches In her throat. They removed the bandages way too soon."
• "The worming treatment doses were prescribed incorrectly."

Pricing and Value

Pros:

• "The pricing is great here too."
• "The price is unbeatable, and to receive such a high-level of service at such a low price astounds me still!"
• "Oh and the prices are great, sometimes up to 50% cheaper than I have paid in the past."
• "Also, the costs are very reasonable."
• "Very affordable prices, great service and easy access to the surgery."
• "Prices very competitive."
• "Really reasonably priced for all treatments & visits."

Cons:

• "Dental work for dogs pricing has more than doubled."
• "Then told it would cost me 600 to remove the cyst which I thought was a lot."
• "They tried to charge me £53."
• "She said it would cost 750 pounds for the night. Apart from hydrating him, she couldn't give me a good reason for doing it."
• "Avoid this people. I’ve been there twice and would never go again. Prices terrible, customer service disgusting."
• "They also tell you a price for operation and fail to tell you, that you will be charged for the after surgery follow up and bandages."
• "The test cost nearly two hundred pounds."

Overall Experience

Pros:

• "Definitely recommend coming here."
• "Highly recommend."
• "Would have no hesitation in recommending The Vets and have done to friends, family and work colleagues."
• "Please please please if you have a pet do not think twice about bringing them to this Vet! 5 star!!!"
• "Would highly recommend."
• "Highly recommended!"
• "I would recommend this Vets ✝️💕💜"

Cons:

• "Had absolutely horrible experience tonight... Then had to wait in queue for 10 mins at vets before we could check in only to be told we can’t be seen as 20 mins late!"
• "I was not happy for several reasons with my visit with two cats."
• "Please don't waste your time and money on Goddard Veterinary they are rip-offs."
• "We were using them for about 5 years...Till end of January our toy poodle needed c-section & they butchered her."
• "Use to be a wonderful place, unfortunately, it's gone downhill and pet owners are treated badly for raising concerns."
• "Visiting this Vet was never an easy task for me, especially when we have been treated with prejudice and bit discrimination by the clinicians."
• "Wouldn’t recommend."