McDonald's Reviews Summary

Service

Pros:

• "The inside of the restaurant is clean and in general the staff are helpful."
• "This Location has a play area, perfect for the littles on a rainy day! Restaurant is clean, staff is friendly."
• "Friendly, helpful staff, food was served HOT and quickly."
• "Lovely clean lots of seating,nice staff at counter,the manager was very helpful and was continually checking people were OK,plus cleaning tables."
• "The Customer Experience Leader, Michael is fantastic."
• "Only McDonalds I've ever reviewed! Top class service. The staff were so attentive, even asked how our breakfast was and removed our tray when we were finished. Very polite and quick service."
• "Really friendly staff. Quick and easy service."

Cons:

• "Very Bad behaviour from the staff. Order sheet is not being properly read. Showing very Bad attitude even If we report that items are missing with proof."
• "Senior staff rude and only communication went to the drivers picking up deliveries."
• "The staff were absolutely terrible."
• "25 minute wait for food at a fast food restaurant, messed up the order and rude staff."
• "The manager is rude and doesn’t accept complaint!"
• "Worst experience I have ever had with McDonald’s one of the staff (Rebecca) who took my order was very rude and gave no interest to customers whatsoever."
• "Staff aren't ever friendly, they always seem to be in a bad mood."

Cleanliness

Pros:

• "The inside of the restaurant is clean and in general the staff are helpful."
• "This Location has a play area, perfect for the littles on a rainy day! Restaurant is clean, staff is friendly."
• "The restaurant was clean, a member of staff constantly ensuring the tables were cleared & the bins emptied promptly."
• "For a Maccas its pretty standard, but it's very clean."
• "Almost all McDonald's are is VERY clean."
• "Without a doubt the cleanest, most politely staffed and efficient McD's I have seen in a long time."
• "Very clean took table service however had to put mask on to walk from door to table which seemed pointless. However rules are rules would return again."

Cons:

• "Good standard McDonald's but found underneath the tables very dirty."
• "Absolutely disgusting. Food and rubbish across tables, floors and seats. Half hour wait on table service food."
• "Really enjoyed our food but was disappointed with the dirty tables downstairs and the dirty toilets."
• "Absolutely disgusting. Food and rubbish across tables, floors and seats."
• "Although the food is decent quality and the expected for a McDonalds, the cleanliness of the restaurant itself is lacking. It always feels a bit dirty and the tables feel sticky etc."
• "Dirty place, sticky tables, food was bad presented, I never experienced this type of service in entire world."
• "no social distance. screens not disinfected from what I noticed."

Order Accuracy & Wait Time

Pros:

• "Using the automated ordering system means you actually get what you have ordered now!!!"
• "Had a good experience here for breakfast. Ordered on the big screens and food came out quick. Seats were all nice and clean and there were enough to sit and enjoy breakfast."
• "All our food came freshly made."
• "Fast friendly service with plenty of room to find a table."
• "Very reasonable price, good food, I went to here to wait for the train and use toilet, the toilet is nice!"

Cons:

• "Always long waiting time because they are doing 1st deliveries orders."
• "This place is always busy which can be surprising as there’s another one down the road. Normally relatively quick with orders but it’s inconsistent if there’s a lot of people you may be in for quite a long wait."
• "Made a visit to this McDonald’s today 16th September order 4 apple pies after 10 minutes wait they arrived cold."
• "Waited half an hour for 'fast food' which eventually turned up cold."
• "Our last two orders, for family of 4, the 1/3 of the food was missing."
• "Never ever order online. From either just eat or uber eats. Since reopening we have ordered 4 times and every time it's been wrong, or missing items."
• "Ordered food through Just Eat. One item was missing and the other was incorrect."

Food Quality

Pros:

• "The veggie wrap was yummy make sure it has spicy relish because that sauce brings out the flavour."
• "Food was hot and delicious."
• "The chips were lovely and salty, brother wanted extra pickles in his double cheese burger and they gave him 8 which made his day!"
• "Food was hot, tasty and did the job!"
• "Fantastic. Fresh meals. Cooking burger for each country for others to try. I don't have to travel to the destination of the country. But MacDonald's brings it here."
• "The food was served fast and it was hot!"

Cons:

• "The bag the food was in was wet and torn and the box with the food is an absolute mess not only was there a big delay but the food is freezing cold and come looking like this."
• "It is the worst McDonald’s I have been to, the people I came with had a double sausage muffin and the grease was dripping off them."
• "Very disappointed for something that's so expensive for what it is and it's such a poor service don't waste your money or even so your time the chicken nuggets tasted a day old the fries were freezing and tasted reheated."
• "Hot chocolate was like water."
• "Firstly the chips were freezing as per usual. Secondly there was a strange sort of substance in 2 of the burgers."
• "Both burgers were burnt and falling apart."
• "The chips were stone cold at lunch time on Sunday."