McDonald's Reviews Summary

Customer Service

Pros:

• "McDonald’s is always great and if it isn’t they sort it out asap."
• "Only been to the drive through - it was prompt & accurate."
• "The Staff Member ZANIB is so lovely she was helping me with my order as it was for 5 people they all wanted something different it was so confusing to order but ZANIB helped me so good she is amazing."
• "The lady on duty was really upbeat and helpful."
• "The staff were very friendly, especially Annette."
• "Must say the lady who served us today was exceptional and even brought the food to our table."
• "Drive-through staff were super friendly at both windows and they were even accommodating enough to give me a small cup of ice for my dog."

Cons:

• "Terrible customer service which stems from the manager."
• "Came here again 7 months later and service was still as bad and lost the order. Place needs to be shut down."
• "very poor service. ordered the double big mac & got a normal big mac in a box which had double mac stamped on it."
• "Dirty tables not very hygienic teenage kids hanging about with no food or drink just killing time."
• "EVERY DELIVERY HAS BEEN WRONG. EVERY DRIVE THRU. EVERY ORDER IN PERSON."
• "Rude cleaning lady."
• "Bloody joke 25 minute wait, clearly prioritising uber eat orders over customers in the actual venue."

Food Quality

Pros:

• "Had Big Mac and Medium fries! Burger was average . . . Warm but not hot!? Fries were very nice, crispy and very hot."
• "Food was served relatively quick, cooked well and precise."
• "This is an amazing fast food establishment who have delicious food and amazing deserts."
• "Even the burger was fresh - I made a custom order to make sure it was."
• "I do love your nuggets though."
• "Food was lovely and hot."
• "Always taste freshly cooked and piping hot."

Cons:

• "Fish fingers tasted re-heated and the burger was really dry and hardly any sauce."
• "For Halal food we learnt you can't have McDonald's as even if you are buying a deli or fish burger it's still fried in the same oil where they fry the non halal pork chicken etc."
• "Chips today weren’t even fried for more than a second. Limp and unsalted."
• "The egg was off and put me off now from the famous McDonald breakfast."
• "Also find the foods not that hot, especially the fries."
• "Food looks like it was assembled in the back of a moving car!"
• "Ordered a meal via the uber eats app. The burger is cold, raw and soggy."

Cleanliness & Hygiene

Pros:

• "Polite staff , obviously with covid measures in place,things are a bit slower."
• "Nice efficient staff never have to wait too long for food."
• "Pleasant staff, well maintained."
• "Store was really clean especially the ladies toilet."
• "Place is well looked after and clean."
• "The restaurant and toilets were very clean."
• "Good caramel Frappes."

Cons:

• "I found hair in the wrap and I was extremely disappointed with the quality of the food which had not been prepared in a hygienic manner."
• "The tables were not clean."
• "The bins were overflowing inside and out. Food was all over the floor."
• "The only let down was the cleaning in the mens toilet. There was debris at the back of the toilet cubicle, a hair attached to the wall, the vent above the toilet was dusty and what I think was chewing gum on the toilet flush."
• "The pancakes were cold, tough and very hard round the edges not even a knife could cut through them."
• "All the food looked.like been thrown in bag."
• "The fries were stale, and were hard like they've been left for ages."

Order Accuracy & Wait Time

Pros:

• "With such a large order I was half expecting something to be wrong or missing when I returned to the group but everything was perfect."
• "Drive thru is always really busy but they've never run out of something like i experience with so many McDonalds."
• "Only waited five minutes for food. Service good."
• "The food was hot including the fries !"
• "Fast service, cheap food, food is ok for the money, order via apps, kiosk or at till, clean, can eat in or takeout, etc."
• "This is a very good Maccies branch. Everything works the way it should, they support all the app features."
• "Service also seems to be quick as well."

Cons:

• "I received the wrong order."
• "Rude and childish staff. Bullying a young girl that I was being served in front of myself."
• "Brought someone else order and when I ring the manager he said we can’t help!"
• "Received a parking ticket from here potential costing me £240."
• "So get a spend 15 quid get 5 pound off deal on mobile app order it in phone and get a code for pickup member of family take it to store is not recognised fast food my backside what was meant to take 5 minutes took 1 hour and 30 mins."
• "Drive through order. Had to go and wait in a bay, all the bays were full. Carpark was busy, pulled into a space. Waited 10 minutes for my food order."
• "Absolutely (the brown stuff) service ordered 2 chicken nuggets happy meals and 2 burgers happy meals in the drive through and still had to park up to receive our order."