Address: Castlegate Way, Dudley, DY1 4TA, United Kingdom
Phone: +441384257537
Rating: 3.7
based on 237 reviews.
Customer Service
Pros:
"McDonald’s is always great and if it isn’t they sort it out asap."
"Only been to the drive through - it was prompt & accurate."
"The Staff Member ZANIB is so lovely she was helping me with my order as it was for 5 people they all wanted something different it was so confusing to order but ZANIB helped me so good she is amazing."
"The lady on duty was really upbeat and helpful."
"The staff were very friendly, especially Annette."
"Must say the lady who served us today was exceptional and even brought the food to our table."
"Drive-through staff were super friendly at both windows and they were even accommodating enough to give me a small cup of ice for my dog."
Cons:
"Terrible customer service which stems from the manager."
"Came here again 7 months later and service was still as bad and lost the order. Place needs to be shut down."
"very poor service. ordered the double big mac & got a normal big mac in a box which had double mac stamped on it."
"Dirty tables not very hygienic teenage kids hanging about with no food or drink just killing time."
"EVERY DELIVERY HAS BEEN WRONG. EVERY DRIVE THRU. EVERY ORDER IN PERSON."
"Rude cleaning lady."
"Bloody joke 25 minute wait, clearly prioritising uber eat orders over customers in the actual venue."
Food Quality
Pros:
"Had Big Mac and Medium fries! Burger was average . . . Warm but not hot!? Fries were very nice, crispy and very hot."
"Food was served relatively quick, cooked well and precise."
"This is an amazing fast food establishment who have delicious food and amazing deserts."
"Even the burger was fresh - I made a custom order to make sure it was."
"I do love your nuggets though."
"Food was lovely and hot."
"Always taste freshly cooked and piping hot."
Cons:
"Fish fingers tasted re-heated and the burger was really dry and hardly any sauce."
"For Halal food we learnt you can't have McDonald's as even if you are buying a deli or fish burger it's still fried in the same oil where they fry the non halal pork chicken etc."
"Chips today weren’t even fried for more than a second. Limp and unsalted."
"The egg was off and put me off now from the famous McDonald breakfast."
"Also find the foods not that hot, especially the fries."
"Food looks like it was assembled in the back of a moving car!"
"Ordered a meal via the uber eats app. The burger is cold, raw and soggy."
Cleanliness & Hygiene
Pros:
"Polite staff , obviously with covid measures in place,things are a bit slower."
"Nice efficient staff never have to wait too long for food."
"Pleasant staff, well maintained."
"Store was really clean especially the ladies toilet."
"Place is well looked after and clean."
"The restaurant and toilets were very clean."
"Good caramel Frappes."
Cons:
"I found hair in the wrap and I was extremely disappointed with the quality of the food which had not been prepared in a hygienic manner."
"The tables were not clean."
"The bins were overflowing inside and out. Food was all over the floor."
"The only let down was the cleaning in the mens toilet. There was debris at the back of the toilet cubicle, a hair attached to the wall, the vent above the toilet was dusty and what I think was chewing gum on the toilet flush."
"The pancakes were cold, tough and very hard round the edges not even a knife could cut through them."
"All the food looked.like been thrown in bag."
"The fries were stale, and were hard like they've been left for ages."
Order Accuracy & Wait Time
Pros:
"With such a large order I was half expecting something to be wrong or missing when I returned to the group but everything was perfect."
"Drive thru is always really busy but they've never run out of something like i experience with so many McDonalds."
"Only waited five minutes for food. Service good."
"The food was hot including the fries !"
"Fast service, cheap food, food is ok for the money, order via apps, kiosk or at till, clean, can eat in or takeout, etc."
"This is a very good Maccies branch. Everything works the way it should, they support all the app features."
"Service also seems to be quick as well."
Cons:
"I received the wrong order."
"Rude and childish staff. Bullying a young girl that I was being served in front of myself."
"Brought someone else order and when I ring the manager he said we can’t help!"
"Received a parking ticket from here potential costing me £240."
"So get a spend 15 quid get 5 pound off deal on mobile app order it in phone and get a code for pickup member of family take it to store is not recognised fast food my backside what was meant to take 5 minutes took 1 hour and 30 mins."
"Drive through order. Had to go and wait in a bay, all the bays were full. Carpark was busy, pulled into a space. Waited 10 minutes for my food order."
"Absolutely (the brown stuff) service ordered 2 chicken nuggets happy meals and 2 burgers happy meals in the drive through and still had to park up to receive our order."