McDonald's Reviews Summary

Staff and Service

Pros:

• "The staff were so polite ( Alfie & Amelia & George ) and service was great."
• "Only McDonald's in my area that changes their frying oil regularly and separates meat/vegetable options accordingly."
• "Greeted by staff member who was professional in terms of giving me clear instructions about the seating and ordering process, and showed me to my table."
• "Great service! The staff are helpful and are able to help me to place an order in secure Covid-19 compliance."
• "Spot on service, food was hot and tasty, made exactly as ordered, food and drinks arrived promptly."
• "Lovely friendly staff met me, was my first time in the area for business from London."
• "Wonderful staff and always clean and tidy."

Cons:

• "Awful Delivery service, the delivery driver called me as he couldn’t find the house, and i explained to him how to find us, he was arrogant, disrespectful and rude."
• "Slow, Rude and awful meal and generally the worst site I’ve ever been to!!"
• "Terrible service. Waited for 50 mins for a just eat delivery, which when I called the restaurant was showing the driver was at the restaurant, but apparently there was no driver to deliver."
• "Service is very poor, I’ve never been given what I’ve ordered at this particular franchise."
• "Customer service by the management was appalling. I was mocked infront of their customers and laughed at by the staff."
• "Shocking service. The person in front of me is served at the till. I approach the guy in the till ready to order and just get ignored."
• "Food constantly forgotten, always cold and mindless staff."

Food Quality

Pros:

• "Food was hot, I had the crispy chicken sandwich and was delicious and will definitely have again."
• "Pretty good chain of McDonalds to be fair. Food is correct from order which is rare in a Maccies, hot and served quickly."
• "Edit 21/09/22 - Still the best in the country, ordered via the app for the first time here, as you'd expect from Meole Brace Maccys everything correct, order ready on time, perfect food served with a smile."
• "Meole brace branch is high traffic, so it takes a while to get served, but it means your food is always fresh, piping hot and the staff are all lovely."
• "Spot on service, food was hot and tasty, made exactly as ordered."
• "Food tasted really nice."
• "Would definitely recommend. Thank you for making our Tuesday that bit extra special."

Cons:

• "The WORST mcdonalds I've ever been too."
• "At 1st my food came out burnt and then what u no I get food poisoning."
• "One entire plant burger was missing, the other burger had no sauce or lettuce, everything cold."
• "The food was stone cold."
• "Burger was virtually raw and inedible."
• "Pale floppy fries, crispy chicken not crispy and barely cooked."
• "The whole place stinks of rotten milk and is incredibly messy."

Order Accuracy and Wait Time

Pros:

• "Quick and efficient drive thru service, you can't beat McDonalds milkshakes, the best."
• "Although, in all fairness, they are fairly quick at getting drive thru orders out."
• "Never seen McDonalds so busy but staff were polite and service great."

Cons:

• "Would have given no stars if I could. Waited 25 minutes for 2 wraps and 2 coffee."
• "Last three experiences with the drive through have been a nightmare."
• "Ordered a 1x Double McPlant burger for £3.89 from the drive-through and got home to discover they’d given me 1 single cheeseburger in a McPlant box instead."
• "Waited over 10 minutes at drive through counter to collect we were the only vehicle Then order was wrong Went inside to complain."
• "Since becoming a uber eats outlet the service has been shocking they simply cannot cope with running it all."
• "Last 6 times we've gone through the drive through its been missed items on the order."
• "The longest I have waited for food is 72 minutes, and the food was still wrong."

Cleanliness and Atmosphere

Pros:

• "The place was quite clean considering how busy it was."
• "Visited today 07/09/18 around 1pm... The staff were very welcoming especially Ian who went above and beyond his duty to help with everything."
• "Go into Shrewsbury meole brace branch about 4 times a year whilst shopping on the retail park. Always friendly and one of the cleanest branches we've ever been in."

Cons:

• "The toilets were filthy to the point she compared them to third world standard."
• "This is hands down the worst maccies in the country. The food tastes like absolute trash, and they never get your order right."
• "Service is generally slow."
• "The cleanliness however had a lot to be desired... I had to move three times to find a seat where I wasn't wading through mess on the floor or staring at it on the windows and window sills."
• "Got to counter, absolutely horrified, the most filthy dirty disgusting place I’ve ever walked into, food on the floor everywhere, rubbish on the floor, this was behind the counter."
• "The disabled toilet was disgusting, urine sprayed EVERYWHERE, the seat, the sink! the floor."
• "It’s amazing how they manage to get every single delivery order wrong! There is always at least one item missing."