McDonald's Reviews Summary

Customer Service

Pros:

• "The staff did a good job."
• "The manager who took my order was brilliant. So bubbly and happy!"
• "Staff were great, went through the drive thru and had to park up but my order never got to me, staff were very helpful, made a new order fresh with a little extra in there for the inconvenience- great customer service."
• "Friendly service always found it to be clean. They forgot our milkshake on one of or orders and were quick to apologise and replace."
• "One very helpful member of staff that served me was very friendly."
• "Staff were friendly and the service was quick."
• "Used this place yesterday, woman who took our drive through order was friendly, no problem’s."

Cons:

• "No one was being helpful."
• "worse customer service ever by the rude lady (manager) and she decided not to serve us at drive through."
• "Then the conversation was halted by staff trying to hide their unprofessional behaviour."
• "Unfriendly drive thru staff with no signs of customer service or operation experience."
• "Horrible service from the manager ROB.I asked to have my slip reviewed and i was billed incorrectly he approached me saying what's up and what's the problem I then said you don't approach customers that was it's unprofessional and he then started shouting at me."
• "Customers ignored waiting to place an order."
• "Staff need to learn more that a grunt to communicate."

Food Quality

Pros:

• "Very busy but very prompt with the orders... The food was also great. Recommended!"
• "Food served quickly and properly made, not like some other places where burger parts are just piled up and thrown in a box."
• "The food was hot, well-presented, and tasty."
• "Burgers were fresh cooked and tasty."
• "Wrap was good though."

Cons:

• "The food here most of the time is stale, warm to cold and not made very well on several occasions."
• "Everything tasted like it was taken from the trash."
• "Delivered cold frys and a burger, which was in kit form in a crushed box."
• "Not only was the food cold, half was not even there for us to eat!!!"
• "Both burgers.were lukewarm with the cheese and buns cold."
• "The quality of the food has plummeted, soggy blackened chips last night."
• "The Worst mc donalds ever literally all the food was stone cold."

Parking and Accessibility

Pros:

• "You can park there for 60 mins for free."
• "One hour free parking!"
• "Car park often busy too, however I've never not been able to park."
• "Parking is free for an hour."

Cons:

• "Be Carefull when anyone visiting that service station because the car park or the landlord of the car park will send you a penalty notice/fine to pay even though it's says free an hour parking. Complete rip off service either MacDonald are also earning some share money from the fines they issue or deal between them. But they charge you with minimum £60 fine."
• "The car park gives me second hand stress for anybody that attempts to navigate it, there are simply not enough space!"
• "Parking is shocking, spaces are far too close together."
• "Avoid. Car park scam in operation here."
• "Dreadful parking fines put in place on the premises if you park in the Southgate Park car park and visit McDonald's. First time visiting and received a fine."
• "Parked in the car park, got a £100 fine a few weeks later."
• "Too small car park. There is airport and many peoples want stop for coffee break or eat and no space where leave car..."

Operational Hours

Pros:

• "24 hours however in the night only drive through no eating inside."
• "Very convenient for Stansted Airport."
• "McDonald's is as expected. Busy but very good at service."

Cons:

• "States 24hrs but came at 04:30 and not open for both restaurant and drive thru."
• "Only drive through was open despite being '24hr'."
• "It says open 24 hours however it doesn’t say No dine in after 22:00 pm and no sign posts or information anywhere at the entrance or door."
• "Happened already too many times that I drive there after a long shift and find it shut when it's actually supposed to be 24h."
• "3 times now I early hours of the morning I have driven there to find it CLOSED. 24 hours it's meant to be."
• "Literally The WORST McDonald’s I’ve ever come across. Claims to be 24hrs but is always shut early hours of the morning."
• "Most unreliable McDonalds I have seen yet. Last 5 times I visited (late evenings/nights) they were closed even when it said it is 24hr."