B&Q Stoke-on-Trent - Meir Park Reviews Summary

Store Layout and Accessibility

Pros:

• "Clean and big B&Q. Everything you need under one roof."
• "Free carpark available also."
• "Could get lost in this place.. Lots to offer including onsite toilet.. Plentyful parking including disabled parking.. Onsite cafe."
• "All on one floor so wheelchair friendly."
• "This store at Mier is in my opinion the in the area, it's great for parking."
• "Very easy to get you and low likelihood of getting stuck in any traffic due to its location on the edge of town."
• "Really well organised felt very safe whilst shopping there, directions on floor for flow, busy areas marshalled by staff so not overcrowded,,Well done B&Q."

Cons:

• "The shelves in the garden furniture appeared to be a bit bare of stock."
• "Needs more signage of where things are or you spend about 20 minutes walking from 1 end to the other."
• "Difficult to get to and leave via a very dangerous junction back towards Meir and Longtonn."
• "The entrance queue was badly organised."
• "The queueing system for the tills was badly signed and illogical."
• "The one way system is really hard to do if you are disabled."
• "Items are not easily laid out and difficult to find."

Customer Service

Pros:

• "Given the pandemic, avoiding crowds etc, they still offered good customer service (I had an exchange) with the minimum of fuss and delay. Agents were helpful and efficient."
• "Great helpful and friendly staff."
• "The help and exceptional customer service I received from a lovely lady named Clare, needs to be aknowledged."
• "You're very likely to find what you're looking for with the amazing friendly staff."
• "Service was fast and efficient."
• "Most helpful staff."
• "Great team here at Meir Park, Stoke-on-Trent."

Cons:

• "Put a click and collect order on yesterday for collect 28.5.2020 and it said it had 14 in stock. So when I've rang they got none in stock absolute shambles."
• "Can never find help in the departments."
• "Staff were rude and unhelpful. Spoke over me. Repeating the same thing over and over. Did not listen to what my friend and I were trying to say."
• "Staff not helpful and not enough as you can hardly find one."
• "Asked a member of staff for some assistance... He never even looked up from his scanner."
• "Twice now I've visited and needed staff assistance, twice tannoy announcements have been made but no staff have arrived."
• "Staffs support is very very poor not helpful at all. They did alot of standing round would be useful to give those who want to work a job instead of those who dont care about the job they have at bq."

Product Availability and Pricing

Pros:

• "Absolutely everything you need, for home DIY or for traders, to purchase materials."
• "The tiles were also great value for money and amazing quality!"
• "You can get a bargain sometimes when the sales are on."
• "Huge selections of everything that you need and good price."
• "Great range of stuff, I go for the houseplants and they always have what I imagine and look for."
• "Pretty good selection of items."
• "Very large store so there’s a great selection of items."

Cons:

• "Disappointed at the condition of a lot of the plants for sale, looked very sorry for themselves."
• "Prices seem to have gone quite a bit recently however which is most unwelcome."
• "For the umpteenth time I have been overcharged at B&Q."
• "Not very well stocked at the moment. Shelves are empty."
• "5 litres of Dulux emulsion costs £20, 2.5 litres cost £16. How does that work? It's just a rip off."
• "Just bought tile edging and saw the exact Diall brand sold by Screwfix at a cheaper price."
• "Their plants and soils are way overpriced."