Marino's Fish Bar - Rye Reviews Summary

Food Quality

Pros:

• "The best fish and chips I've had in years."
• "Best fish and chips I've had in years. Crispy and perfectly cooked!"
• "Fish and chips were quite possibly the best I've had, fish batter was light and crispy and chips were fluffy and not greasy."
• "Absolutely delicious - fresh, crispy and perfectly seasoned fish and chips."
• "The meals we had were excellent. Fish was cooked to perfection, crispy batter with moist juicy fish inside and the chips were crispy on the outside and fluffy inside."
• "Excellent fish and chips, fish was very fresh, batter crispy but light, chips also crispy but fluffy, a treat!"
• "Absolutely mouthwatering fish and chips. Without doubt the best I've ever eaten."

Cons:

• "The only thing which let the place down was the limp and anaemic cheese and onion pasty."
• "The fish is very good but the chips were not to the usual standard they were greasy and chip ends and debris."
• "Once it did arrive the fish had been brutally over cooked and the calamari, well didn't represent any calamari I have ever had before."
• "The fish was under cooked on the bottom, soggy and inedible batter, it was stuck to the paper like glue."
• "Fish is not tasty and not fresh full of old oil chips are dark cold and soft the worst fish and chips."
• "The fish was burnt."
• "The chips were very over cooked and greasy."

Service

Pros:

• "To top it off, the service was excellent too."
• "The staff were friendly and helpful from the moment we entered."
• "The owner and staff are very friendly and thoughtful."
• "Good service with a smile and a chat."
• "The waiters tried their best to be friendly and accommodating."
• "Both times the service was excellent (friendly, polite and fast)."
• "Staff very friendly and attentive, nice and clean throughout."

Cons:

• "Our order wasn't taken correctly and we were over charged."
• "Complacent, overpriced, poor service, not customer focussed at all, casual."
• "No smile or welcome."
• "One of the staff there, this man. He was very rude."
• "No reaction from staff after my negative feedback."
• "Rude staff member... very rude and aggressive to one of the younger waitresses, shouting and swearing at her."
• "Casual and lacklustre attitude to get everyone’s waiting food ready."

Value

Pros:

• "We spent less than 50 pounds with 2 fishes&chips, a portion of onion rings, a mushy peas and 2 beers."
• "Also very good value."
• "Generous portions at an affordable price."
• "Good value for money."
• "£36 for 5 of us, it was reasonable priced too."
• "Great fish and chips in shop café style or take away. Good price too."
• "Reasonably priced."

Cons:

• "Also, if you eat in, this place isn’t exactly cheap for this type of cuisine. £40+ to feed a family of four."
• "Well overpriced, £5 more than our usual cost for a family of 4."
• "Cheap? Not at all, but I'd rather spend £35 on a meal that I genuinely enjoyed, than £25 on soggy chips, crap fish, and horrible service."
• "Not a very good price/value ratio either."
• "Big on price, very small on portions - smallest portion of chips I’ve seen."
• "Over priced for a small town value."
• "So location isn't ideal."

Ambiance

Pros:

• "Beautiful restaurant also."
• "Large seating area."
• "Beautiful light wood booths."
• "It was clean neat and tidy and a very enjoyable visit."
• "Clean and tidy restaurant with squeaky floorboards and lovely old wood furniture."
• "There’s a nice friendly little cafe style place to sit and eat."
• "Marino's Fish Bar is a well known and popular destination."

Cons:

• "Cramped, hot, low ceiling and almost full if people with 3 or more big black flies buzzing round the middle of the room...!"
• "There's a restaurant side with seating and table service but it's a bit cramped and overly warm if there is no breeze coming in from open windows on either end."
• "However, the whole experience wasn’t that pleasant - entire place needs urgently a refurbishment and a deep clean."
• "The toilets which are in need of a revamp, and a mop as the floor was like an ice rink."
• "Never seen a business operating in this way, usually you close the shop and THEN you clean it."

Additional Services

Pros:

• "They have a good set up for covid. You can order at the door at a distance and then you wait outside and they call your name when it is ready."
• "Games on the back of the menu to while away the time whilst waiting."
• "Crayons were on hand, and the back of the menu had colouring available for the 5 year old."
• "Really impressed with how well they are following the Covid 19 regulations."
• "Ordered online for a 18:00 pick up, joined the queue at 17:55 and was called at 18:05, very slick operation to comply with Covid restrictions."

Cons:

• "Had to pay for the tomato sauce!!"
• "Took a fish and chips takeaway. To my surprise no folk, no ketchup, no sauce, not even a paper serviette!! Just fish n chips in a box."
• "But why no bottled ketchup? Only little sachets available and after a while when your fingers get greasy this gets seriously annoying."
• "We were told 15 minutes 30 minutes later.. also easy to for them to get order wrong which they did."
• "Only ordered 3 things, waited 10 minutes which is fine but then got home and found 1 of them missing which was very frustrating."