Formula One Autocentres - Dunstable Reviews Summary

Customer Service

Pros:

• "Dominic on the front desk is awesome. Always friendly and helpful and Nothing is ever too much trouble."
• "Dom and Luke were really friendly and welcoming. They were very helpful and they showed me how to take the tyre off the wheel and put it back on again."
• "Steve and Dominic went above and beyond to make me happy today. Both very knowledgeable, kind and helpful!"
• "Really welcoming and friendly service here every time I visit."
• "The customer service here is so good, they are friendly, knowledgeable and good banter."
• "Brought in my Golf in today, these guys were great. Good communication, good value for money, great friendly customer service."
• "Ash provided the best customer experience from start to finish for my partners Clio with a parking sensor issue."
• "Friendly, efficient and very welcoming. I was just under an hour early and the gentleman saw to my car instantly."

Cons:

• "Got an MOT here. They were absolutely awful, never called me back any times they said they would, couldn't fix my problem in the end."
• "Liars and incompetent. Even when I told them where a coolant leak was coming from they forgot I told them and tried saying it was somewhere else."
• "Absolutely disgusting behaviour from branch manager Sam. His attitude is terribly bad towards customers, he was not bothered at all."
• "Had it booked in for a service dropped car off over an hour later they called to say they don't have the parts after having it booked in for a week."
• "Online booking is a joke, I received the confirmation for MOT with the date on my e-mail, unfortunately it did not show up in their system."
• "Terrible every time I've been there, will not be going back anymore. Pure lack of care causing damage to the car which was totally avoidable."
• "Very disappointed. Arrived 15 minutes early to an 8:45am appointment. No one arrived till 8:55 then was told they couldn’t fit my tyre due to no staff."
• "Really not happy with the customer service, booked the car for the service and after waiting for two and half hours now I am been told that they have been overbooked."

Quality of Service

Pros:

• "F1 came and gave me the good news, sorted the problem and I saved myself £500. Very rare do you get upfront and honest people in this industry."
• "I highly recommend this place now! Previous manager incompetent, didn't solve the issues. New manager Pedro is brilliant!! All issues solved quickly."
• "Outstanding experience. Very professional staff and the most friendly customer service I have ever encountered."
• "My car was making a horrible knocking noise, I took it to Formula One, they looked at it & found a bar that had been bent and was creating the noise."
• "Booked my appointment via BookMyGarage one week in advance. But Formula One Autocentre Dunstable said they are fully booked upon arrival."
• "Great service as always although it would be nice if they could offer the same price in store as the online price so you don’t have to do the ordering yourself."
• "Fantastic service at the Dunstable depot. First used F1 when kwik fit had quoted me £378 for a new exhaust, F1 in Luton checked for me and said there was nothing wrong with my exhaust."

Cons:

• "Booked online for an MOT and an air-con refill. Paid upfront and booked car onto available slot one week prior to appointment. On arrival I was informed they had not read on the system I was to have an air on refill and they wouldn’t have time for this."
• "Worst experience ever, fit 4 new tires and one of them lose air, go back and they don’t wanna sort the problem, find all kind of excuses."
• "Second year in a row I have used this garage for my service and mot. I am always met with very friendly gents behind the desk. Never feel out of place in a 'blokes domain."
• "Booked in for MoT, nearly 2.5 hours waited until I asked what is the delay, was told that it failed, waited another half an hour for the cost to be rectified."
• "After I dropped my car off, there was no indication of when my car would be ready. For example, usually I would expect someone to say 'you are welcome to use our waiting room or we can call you when the car is ready...'."
• "Charged me £500 for adjust wheel bearings and fit brake pads, discs and wheel alignment and balancing. Charged me another £100 more than the discs and pads cost."
• "Booked in for brake pads at 9am, arrived on time only to be told hadn't been ordered, but they would order then and to come back at 12."
• "Made a booking for four new tyres to be fitted at 9am, arrived at 8.45am and they said there would be a slight delay until 1pm for them to fit my tyres, so I left my car with them."