Address: Invincible Rd, Farnborough, GU14 7ST, United Kingdom
Phone: +441252379600
Rating: 4.1
based on 296 reviews.
Customer Service
Pros:
"Staff have always been helpful and knowledgable."
"Very friendly and helpful staff."
"Really helpful staff. I'd say try to stay clear during weekends as gets busy."
"All staff are fantastic and always on hand for advice."
"The staff seem very friendly and happy to point you in the right direction."
"Great customer service from the staff working the floor and help desk."
"Very friendly service, very helpful."
Cons:
"Sadly the customer service is a disgrace."
"Service and attitude shocking!! 3 young employees by garden entrance not doing much."
"Dirty, dismal and rude staff who do not have any knowledge of there products."
"They've replaced many of their knowledgeable staff with teenagers who haven't got a clue on how to organize themselves."
"Staff is absolutely useless and didn't offer any solution or compensation for wasted fuel and time, blaming everything on their system."
"Terrible service. All staff are hiding in corners not wanting to help customers and do not care to help."
"Everytime i go there's a problem... staff as dreary as ever couldn't help with any inquiries I had and had zero knowledge of anything garden related."
Stock and Product Availability
Pros:
"Have a great stock for home and garden plus planters fire pits kitchen and bathroom renovations."
"Store is the best I've seen it's absolutely massive and the out of stocks are low Every section as extended range of products Good prices Staff are happy and very helpful."
"Generally a great store for home, garden, and DIY, can't remember a time when there was something I've needed they haven't had!"
"Has most things for your DIY needs, from gardening, fence panels, soil and stones, plants, sheds, barbecues, garden tools, to everything you could need inside your home from decor and lighting to maintenance."
"Large store with all the sections of DIY / Gardening covered."
"This store is absolutely massive and has everything you could possibly need for your DIY projects."
"One of their largest stores stocking just about everything for the small DIY job to trade building materials."
Cons:
"If an item says it's in stock and that there are 15+ of said item, this does not mean that it is actually in stock. This just means that the database is wrong and worse, will not be corrected. Partially wasted journey."
"Stock systems are never up to date."
"The show as having stock take payment and then cancel your order due to no stock."
"Difficult to find anything, when you find the right section there is no stock."
"This is a big B&Q but they are often out off stock of standard items."
"Stock is unpredictable and inconsistent quality, particularly on the plants."
"You'd think in a store this size you'd have absolutely everything you'd need but 3 items on my list were out of stock with staff having no idea when they'd be back in stock."
Click & Collect Service
Pros:
"Click and collect service is great."
"The phone app is also very handy, the stock levels and the location of a particular item is great."
"Have used the click and collect service twice in the last two weeks."
Cons:
"Click & collect service not to be trusted."
"What is the point of click and collect!! Placed my order online and received a message to say it was ready. Arrived at the store and had to wait nearly half an hour whilst they went round the shop to pick my order as no one could find it !!!"
"The queuing system for collect is a mess. It's very disorganised and it's not clear where you need to stand."
"Their click and collect system can't cope with the customer demand, you order online and then the next day they cancel the order as the stock shown on their system is not accurate."
"Click and collect, had to wait 20 minutes, no one around and when they were they didn't seem to have a clue what they were doing."
"Click and collect service is incredibly slow, no communication between staff."
"I did click and collect for a few tools, what a waste of time."
Store Layout and Accessibility
Pros:
"All of the aisles are very well labeled."
"Their spacious car park ensures you can breeze in and out with ease."
"Store well organized and materials not cluttered in any way."
"Large, well laid-out and clearly signed."
"Finding a parking spot is rarely an issue at B&Q Farnborough."
"Lots of free parking."
"The biggest b&q I have ever seen. Well laid out, bright but not harsh lighting."
Cons:
"Thought the signs could be lower, as probably difficult for a lot of people to see."
"The worst thing is the car park which suffers terrible congestion at weekends."
"The only issue with this store is the car park exit, the layout of the car park is insane and causes such a back log of cars trying to leave that you get put off from going in."
"The car park is a bit confusing and not laid out as well as it might be."
"Smallest parking spaces in the world.dont expect to be able to get out your car easily."
"Parking is okay. A bit of a faff to get in and out."
"Has become increasingly more difficult time wise to get out of B&Q due to increase in number of new stores open at the location."