B&Q Watford Reviews Summary

Store Layout and Stock

Pros:

• "A huge store full of product, generally well stocked."
• "The shop seemed well stocked at a glance with wide aisles and easy to find items."
• "By far the biggest B&Q I've been to."
• "A large B&Q that has everything available."
• "The size of this B&Q is staggering and it is easily one of the largest I've visited."
• "A huge shop that has separate sections for different DYI for home and garden."
• "Great big shop. Has lots of choices."

Cons:

• "Layout is a wee bit confusing and finding product can be a challenge."
• "Alot of shelfs empty of stock?"
• "Items 'in stock at store' online but not actually in store."
• "Finding stuff is a nightmare."
• "Big wide empty spaces where they are selling off stock made it feel as if the store is on its last legs."
• "The only issue is that several of the items I wanted to purchase operated on a ticket system."
• "I have experienced repeated problems with fairly basic/commonplace items not on the shelves."

Customer Service

Pros:

• "We were served by Brad who was the nicest guy, very helpful and gave really good advice."
• "The lovely Ben took his time explaining what my best options were and helping me get what I need."
• "Life-saving staff going above and beyond to help fix my household nightmare."
• "Steven was extremely helpful to someone like me that had no clue what they needed to get."
• "The staff and management are amazing so friendly and helpful."
• "B&Q staff are generally polite and helpful."
• "The staff were friendly and helpful."

Cons:

• "Very poor customer services i had to q in line with people who were waiting to pay for 20 mins because we bought a shower that had parts missing."
• "Some workers would be fired on the spot if I were their manager."
• "Moody, rude and shouty towards me."
• "Tall skinny lady with black hair... needs to learn what customer service is."
• "He had an attitude from the start."
• "What a terrible attitude Chris the Duty manager has…. If I was him I would think it’s time to change jobs … awful service and no people skills."
• "Unhelpful staff."

Pricing and Offers

Pros:

• "Prices? You won't be shelling out an arm and a leg – they're fair dinkum."
• "Their returns policy is as easy as pie, no mucking about."
• "A bit pricy for younger crowd but has great quality."
• "Their prices are reasonable."
• "Prices are pretty good in here, I must say."
• "Additionally, the lady at the tills, Erien, advised me of a special offer which saved me some more money which was great."

Cons:

• "Went to b&q and got my pants pulled down and spanked like a good little you know what, £24 for a parting table I got from wickes for 14, same quality but saved a tenner."
• "The car park will fine you 60 pounds for the privilege."
• "Only to find they had sold over half of that to people who got the tip off."

Facilities and Services

Pros:

• "Clean, well lit store."
• "Has both counter and self-checkout facilities."
• "The opening hours are very good."
• "Plenty of free parking. Located near Bushey arches."
• "Being able to cut the wood to your dimensions as both handy, time saving, safety practical and allows you to get it in your vehicle easier."

Cons:

• "Very disappointed that they do not have bathroom facilities open."
• "Not too impressed with social distancing by staff or customers."
• "Another one of these huge superstores that refuse to provide toilette services to their customers."
• "The car park is an object lesson in cramming too many spaces into the available area."
• "The reason you're getting 2 stars is because although you're open to the public, your customer toilets are not."