The Bracebridge Reviews Summary

Staff Friendliness

Pros:

• "Lovely staff, even the kitchen staff were so friendly when I passed by a couple of them outside and in the restaurant too."
• "We attended here for a catch up our friends and little ones. The staff were friendly and more than happy to help with anything."
• "The staff were all very accommodating."
• "The staff are polite and accommodating, and added a special touch to my dessert as a birthday surprise."
• "Really friendly and attentive staff. Accommodated changes to our booking easily and with no hassle."

Cons:

• "When coming out one of the young waitresses was rude towards my partner and daughter for using them."
• "Service was sub par, and not too attentive."
• "We waited 15 minutes at least to get a drink menu."
• "The service was very slow and very unprofessional."
• "Absolutely terrible customer service. It's such a shame that the beautiful location has to be ruined with staff that look disappointed to see customers."

Food Quality

Pros:

• "The food was delicious. The best pepperoni pizza I've ever tasted and we really enjoyed the lamb rump so much!"
• "The food options for lunch were great."
• "The food is delicious; varied and suitable for both meat eaters and vegetarians."
• "Unbelievable food! Very very impressed. The prawn cocktail starter, unbelievable, and the steak I had is easily one of the best steaks that I have ever tried."
• "The food was excellent and a reasonable price."

Cons:

• "The burger sauce was so hot I couldn't eat it, something which was not prior listed on the menu or indicated at all."
• "Fish was dull, pizza dripping grease."
• "The quality of the food does not relate to the prices charged."
• "Pizza was undercooked, sea bass was dry and very salty, gammon on mash was cold and not well presented."
• "The menu has gone so far into 'sophisticated/posh' that it's rather high end now."

Location and Atmosphere

Pros:

• "The location of this place is amazing."
• "Dog friendly when sitting outside with a beautiful view of the lake - was utterly magical!"
• "An amazing place in an amazing location. The restaurant has indoor seating as well as outdoor with heaters and the seating overlooks the lake and trees."
• "Sitting outside with the view, heaters and blankets - such a nice atmosphere."
• "The Bracebridge is a lovely restaurant in a stunning location."

Cons:

• "The only bug bear for us would have been the parking as it was very awkward and a bit annoying to try and sort as it isn’t well kept."
• "Such a shame it could have been a nice evening, I booked a table 2 weeks in advance and requested a window seat looking over the lake. They called me mid afternoon to confirm my booking and we arrived 10 minutes early, they then said Oh we have given your table away."
• "Looks good, tastes good! But turned up and the front house waitress seemed more interested in talking to her colleague, than greeting her arriving guests."
• "We were watched all the time, we felt we were treated differently because of our race."
• "Upon arrival we witnessed a waiter moaning about customers to the manager and the front of the restaurant."