London Fossils and Crystals Reviews Summary

Selection and Variety

Pros:

• "A large selection at all prices. Highly recommended."
• "Great selection online at a first glance."
• "The best shop I’ve visited in my entire visit to London! Not only does this elegant and fascinating emporium of curiosity hold the best collection of Crystals and Fossils I have ever seen."
• "They've got a good variety of crystals."
• "What an amazing array of crystals and fossils you have in your shop!"
• "There's a really fantastic and extensive selection of crystals, beautifully chosen."
• "Their selection is endless, either you are looking for something uncommon or well known crystals, you will find them there most likely."

Cons:

• "One little thing I was missing was that I really like to see my potential purchase from every angle and there is only one photo included."
• "They're very expensive."
• "Most of the fossils are incredibly overpriced-650 for a good Carcharodontosaurus tooth?!"
• "You can find cheaper options elsewhere."
• "The prices are ridiculously expensive."
• "It's very small and over priced with horrible staff."
• "The layout was not good either."

Customer Service

Pros:

• "Greeted with a tumbler of water and friendly staff."
• "The customer service was great! Very informed staff that are clearly concerned about their customers best interests and knowledgeable on the subject."
• "The owners were so welcoming and spent a long time with us explaining it's benefits, how it's best used and gave us all the time we needed to choose our purchases with confidence."
• "Amazing and magic place! People are nice, friendly with really good advices."
• "Went to this shop this Tuesday lunchtime and I found it very welcoming, helpful and friendly."
• "The salespeople were extremely helpful and assisted in guiding us to different options of crystals we were looking for."
• "Always outstanding service from the amazing shop owners, if they don’t have something in stock then they always offer an alternative option or try and source what I need."

Cons:

• "Incredibly unfriendly and rude...she made both of us feel really bad for going in."
• "Popped in for a crystal and was shouted at because my disability prevents me from wearing a mask!"
• "If you are thinking about making a trip here I would say to avoid!"
• "I was served by Sheila; she was not enthusiastic nor friendly."
• "The husband of the owner made a crude joke."
• "Bad customer service, I took my fossil out of my pants and she refused to analyse it, she neither even wanted to touch it."
• "The owner or whoever she was is extremely rude!"

Shop Atmosphere and Policies

Pros:

• "The measures that are enforced have ensured I’ve felt as safe as possible whenever I’ve visited."
• "I actually really appreciate the emphasis on Covid safety, it was good to be able to pick up different tumble stones to figure out what I wanted without having to wonder about it."
• "The atmosphere is nice and cozy, and you are always welcomed warmly."
• "Both of them were happy to answer my questions about the crystals as I browsed, which was nice - I actually learnt a lot about geology on my first visit!"
• "Really enjoyed my visit to London Fossils and Crystals. They were so helpful and knowledgeable, I'm so glad I went."
• "The shop is a little treasure trove of rare and beautiful items."
• "The shop itself is delightful, a real treasure trove of delightful crystals that you can really feel the energy of as you walk in."