MacShack Reviews Summary

Customer Service

Pros:

• "Perfect service! Friendly and professional, Mustafa and his team were not only able to fix my laptop rapidly, they also took their time to explain me in detail what was wrong."
• "The best customer service from the brother went out of his way to meet my expectation."
• "The staff were friendly, efficient and solved the problem at hand."
• "The service from these two young gentlemen is 1st class."
• "Owner was extremely friendly and great customer service."

Cons:

• "Disappointed!!!! Awful service!!!"
• "Avoid this place, horrible."
• "Completely unprofessional service, ignorant and rude owner."
• "Avoid this place!! Very poor technical quality and terrible overall customer service."
• "Stay away from this shop you will be overcharged and problem will not even be solved."

Trustworthiness

Pros:

• "Mustafa strikes me as someone you can really trust too (for instance with your data)."
• "They're also trustworthy."
• "I felt my computer was in honest and reliable hands."
• "Very trustworthy!"
• "He is such an honest person which other businesses would not do so i highly recommend his shop!"

Cons:

• "Dishonest. Sold us a printer for £20 more than it is in the market."

Price and Value

Pros:

• "Great customer service and price."
• "The prices are reasonable compared to the Apple Store and other similar shops."
• "Their prices was also the best I found in the area."
• "Received excellent customer service, honest assessment of the problem, fair prices."
• "The relationship quality/price is great, ultimately I highly recommend this store I am really satisfied: D"

Cons:

• "FYI screen replacement (Aug, 2023) cost £260. Seems pricey but the market for Mac repairs is quite inflated."

Repair Quality and Speed

Pros:

• "They had installed it in quick time, with better quality output and including their labour charge cheaper than the original graphics card I had bought."
• "They worked out the issue and had it back in 3 hours!!!!"
• "The job was done within 10 minutes."
• "They worked fast, communicated clearly, and the charge was very reasonable."
• "Great place, fixed my macbook pro within 2 days."

Cons:

• "Came here to get my iPhone’s screen replaced (a simple procedure). The technician ended up damaging several internal components."
• "Not only do they overcharge in comparison to other similar outlets they outright do not fix the problem."
• "Not only he didn’t fix my iMac on his said time (3 days) but after 10 days I went to collect my machine with extra damage and missing parts and screws."
• "This person was supposed to fix my laptop. After performing a 'hardware repair' the computer went down and after doing a 'software repair' the computer went down again!"

Professionalism and Expertise

Pros:

• "They had great communication, with a professional approach."
• "Professional staff who have their finger on the pulse regarding new and emerging technologies."
• "Very technically skilled, friendly, fast and reasonably priced."
• "Mustafa offers possibly the best customer service in East London and beyond."
• "They are clearly experts in what they do."

Cons:

• "Took in laptop for repairs after payment and collection problems still remain."