Address: Hyde Estate Rd, London, NW9 6JX, United Kingdom
Phone: +442082004040
Rating: 4.7
based on 330 reviews.
Customer Service
Pros:
"I was very happy with the help I received from Azim at Crown Honda."
"Treated me with the utmost care and attention, answered 'all' my questions because there were many."
"The service was magnificent. Thanks for making us feel special!"
"Very pleased with the services offered from Crown Honda, Hendon Branch."
"Jason dealt with the matter in a sympathetic way and checked everything was dealt with efficiently and rapidly."
"Very efficient and thorough in dealing with my needs and very helpful in advising on technical matters."
"The entire team were very friendly but a special thanks to Madalina Meianu for her great customer service."
Cons:
"After sales leaves a little to be desired, but car is great!"
"They were short-staffed as many are at present."
"They were friendly and helpful but unable to do the job I'd asked for."
"Someone who spoken on the phone about an issue, tried to dismiss me, promised to call me back but never did."
"Sales team are great, because they want to sell to you. Honesty and loyalty is something the dealership doesn't value."
"Told me to change my disc brake and pads. Break pads is acceptable but disc brake for a 15,000 mileage, 😂. Even told me that my sparkplug needs to be replace."
"The product knowledge is abysmal too."
Staff and Sales Team
Pros:
"Madalina Meianu, who led me from the beginning to the end of my car purchase."
"Special thanks to Jason Baum he has been amazing in looking after us."
"Luke’s advice and non pressuring demeanour swayed me to purchase there."
"Jason listened to my needs and found the right car for me and my family."
"Senior sales executive Ram was fantastic throughout the process."
"Have just bought our first Honda hybrid from Crown Honda and we received a very special service from Jason Baum who did an exceptional job."
"Madalina was incredible in supporting us with sorting out a car on Motability."
Cons:
"Don’t go to this branch. They will lie to you to change every parts of your car which is not needed."
"Next car will be from Toyota up the road."
"In my experience, car always comes out with scratches and will deny any wrongdoing, like children in the cookie jar."
"I have to say, at first when I rang Crown Honda and got pretty much denied because of the fact that I am not British I had my doubts."
"Don't ever let them clean your car."
Car Purchase and Delivery
Pros:
"Recently picked up a new Honda Civic from Crown Honda in Hendon."
"Unbelievable experience, from the first test drive appointment to driving off the lot with my brand new Honda HR-V."
"I just collected my new Honda Jazz from Honda Crown in Hendon and i must say it was the best experience."
"Car arrived in good time and is perfect for what we want."
"Most other car dealers could not give us any indication of delivery dates."
"The car performs very well, and is very comfortable."
"We just got our new CRV-SE hybrid from Crown Honda today. Excellent service from start to finish."
Cons:
"Only Comment I have is their report video lost sound."
Facilities and Comfort
Pros:
"I am also very impressed by the promotional Crown Honda Videos, produced by Sam Reddyhoff."
"Took my ‘09 Insight here for an MOT and service. An excellent service provided by friendly staff, on time (including a pretty thorough clean of the car) and at a very competitive price."
"Excellent experience; professional, friendly, coffee wifi and a work station while you wait..."
"The coffee machine and WiFi make it easy to wait for the job to be done."
"The showroom is spotless and comfortable. the staff are all great, from the moment you walk in until you leave."
"The experience went seamless, waiting times as promised, information spot on, waiting area with TV and good coffee."
"Sharon at reception is so kind and helpful and makes the best coffee."
Cons:
"Despite the parts supply chain issues (C-19 and Brexit), they managed to get the vehicle turned around within six weeks."