B&Q Reading Reviews Summary

Customer Service

Pros:

• "What agreat service I've received from Ifty at electrical Isle."
• "The staff Gemma was very helpful, explained the details of the material and the options of different products."
• "I'd lost my mobile phone, and thought I might have left it at B&Q's store in Reading Gate retail park. One of their staff, Lorna, dropped everything to help me look for it."
• "Nikki she knew exactly what I was talking about and how to achieve it."
• "The staff is what will make the difference. They are very well prepared and they will try their best to help."
• "Staff are friendly and helpful."
• "Sales Assistant was extremely helpful when explaining strengths of UPVC cleaners."

Cons:

• "His attitude is very bad, I don’t think he is in the right position."
• "Terrible staff, rude and unhelpful!"
• "Then a gentleman I was trying to get the attention of was fu***ng useless pushing about a disabled walking chair trolly thing in circles and couldn’t be bothered to help me."
• "Rude staff lady at collection and dumb security bloke."
• "The manager Steve, was extremely rude, ignored me when I repeatedly asked for help."
• "Sell u items without scanning properly and then when u go to return an item, they accuse u of stealing."
• "Click & collect absolute joke and the Guy on the desk was so unhelpful."

Product Availability and Selection

Pros:

• "The store pretty much has everything you could wish for."
• "The range of kitchens was brilliant as was the range of paints and colours."
• "They have virtually everything you need here for DIY and garden centre needs."
• "It's big, usually with a good selection of diy, gardening and some building work."
• "It's normally well stocked."
• "A big store with a great selection of timber."
• "Good supply of everything DIY, love the fact that you can check availability online of products."

Cons:

• "B&Q stands for Buy and QUEUE! I queued for 30min at paint mixing desk only to be told that they no longer stock that colour!"
• "Ordered white marble pebbles in bulk online. Paid £30 for delivery on named day and took day off work. Delivery didn't come."
• "Went there to pick up a multitool that they said they had lots of stock. Got there and there were none available."
• "Ordered a product for click and collect only to find out not enough stock to fulfill online order."
• "Placed a click and collect order... No email or call to say that I can collect."
• "Generally hand tools all gone except the expensive ones."
• "They can never help you find discontinued stock."

Price and Value

Pros:

• "Very good location and access, including to some 'easy' food solutions."
• "Massively overpriced but its open."
• "Their Blooma products for gardening are good and cheaper than the equivalent branded ones."
• "You can also do click and collect and home deliveries, delivery cost is very reasonable."

Cons:

• "TIME WASTERS This store can’t be bothered to put the correct price tags on the items and when you get to the check out they want different prices."
• "Big store with cheap thought and mannerless staff."
• "Deliberately mis-priced logs and the store manager lied about it."
• "Totally disappointed with B&Q went in to change colour on a tin of paint and as I used a voucher to purchase the paint they deducted from new tin didn't want a refund just literally change the colour. Total rip off."
• "B&Q price fiascos!! Purchased an amount of Xmas tinsel about two weeks ago for a £1 for 2 metres, returned this week to buy more only to find it had gone up by 25p per length!"
• "I'm not happy with B&Q, Reading. I presented a B&Q club discount voucher at the till and was told that it could only be used on full price items."
• "I am livid. I ordered a kitchen in May which is costing me £5000. The delivery date for the goods is 23rd July. On 21st July I received a text message (not a call) from B and Q to say they cannot deliver my kitchen."

Store Experience

Pros:

• "The experience is delightful and highly recommended."
• "A great B&Q ! Coming close to restoring my faith in the chain."
• "It was busy at B & Q today. The car park was nearly full, and everyone was out buying for their DIY projects."
• "Plenty of parking."
• "Impressed with the way they are looking after staff and customers."
• "Recommended."
• "Car park is free and there is a Hertz 24/7 van that can be prebooked."

Cons:

• "But a bit hard to find stuff, and staff aren't too helpful with that."
• "Click and collect confusing! Staff organising the queue for both click and collect and customer returns didn't separate customers from each section."
• "The flowers are not very good there... Most of the hanging basket are dying."
• "Rubbish, click and collect orders never work."
• "The store isn't taking incoming calls, can't contact the store."
• "Awful experience, finding someone to help was a challenge."
• "The checkout queues at the High Wycombe store this Sunday were awful."