iSmash - Kingston upon Thames Reviews Summary

Customer Service

Pros:

• "This was the first time I went to iSmash and I was amazed by the whole experience. Their customer service was outstanding."
• "Daniel was very nice and friendly on the phone as well."
• "The service provided by Neda was exceptional and my badly damaged phone was returned to me within 6 hours and looking as good as new."
• "High level of customer service, the staff has been extremely available and helpful."
• "Staff in the shop were so professional and friendly."
• "Charming and very helpful staff at the Kingston branch, they really went out of their way to offer excellent customer service."
• "The staff here are amazing! Lovely bunch that welcome you and give you great service."

Cons:

• "The servers are full of the wrong attitude."
• "This company is the exact reason UK customer service is non-existent these days."
• "No apologies. Demanded to speak to customer services, there's no phone number to call them."
• "They wasn’t very helpful or apologetic for the website error on opening day/times."
• "Incredibly incompetent staff. Lied to my sister and I on the phone saying the S20 we dropped in was fixed and we came to the shop around 6 times between us both just for them to say it wasn't actually fixed."
• "One star out of five is even polite. There is no form of communication between the store and their customers."
• "When I took it back they did nothing, and the woman seemed apathetic that they were responsible for the issue."

Repair Quality

Pros:

• "The first screen they fitted started to malfunction after 6 months but they replaced it without any hesitation under the warranty - a first class customer experience."
• "Replaced a failing battery in less than 30 mins."
• "The phone screen was replaced within a couple of hours, tested, and working perfectly."
• "Got my screen repaired and battery replaced all within 45 mins."
• "Replaced a screen with water damage within 45 minutes."
• "They repaired it within 30 minutes and phone looks brand new."
• "Fixed my iPhone 6 screen in less then 10 mins."

Cons:

• "A £17 pound phone case shouldn't fall the pieces after 2 weeks."
• "The touchscreen function stopped working two weeks later."
• "Really, really poor job on my iPad 4 screen replacement."
• "Quality is poor, no difference getting it repaired from a market stall --- the life time guarantee is a joke."
• "Terrible terrible iphone screen replacement."
• "It’s much darker than the original. The colour means I can’t accurately edit photos."
• "They completely broke the iPad and the home button then stated it was unrepairable."

Price and Value

Pros:

• "It wasn’t crazy cheap, but if you want quality guaranteed work you have to pay."
• "The extremely polite and informative manager even threw in a screen protector for 1/3 it's original price."
• "Very reasonable price as well, they change the smashed screen on my iPhone 6, changed the battery as well (which now feels like a new phone) and unblocked and reset my iPad 2, for a total of £120!"
• "I got a nice case and screen protection for a very generous deal."
• "Honestly thought I was going to spend over £300 and it only cost me £100."
• "The cost with a glass screen protector was £65 which I think is a fair price."
• "For the cost of the battery change (£49) I also got a new screen protector and charger port clean free of charge."

Cons:

• "Eventually went over to Foneworld opposite and it costed half of the price iSmash charge."
• "Did a good job changing the screen, although expensive."
• "I spent £174 getting the broken screen fixed."
• "It's not a 'gesture of his will' when it's work still under warranty."
• "I wish I had paid the extra and taken it to Apple for a genuine screen replacement."
• "Fell for the slick advertising and call bombardment...took my year old expensive phone that just needed replacement battery and twenty minutes later had it returned broken."
• "If you want to spend your hard earned money for absolutely nothing then this is the place to go!"