Computer Rescue UK Reviews Summary

Customer Service

Pros:

• "Very, nice, friendly, professional and helpful staff."
• "The honesty and integrity displayed by the staff, especially the repairman, were truly commendable here."
• "Ali explains everything nicely and stays in contact with you throughout the process."
• "Ali was very genuine and honest about pricing."
• "Ali provided personable and kind service. Has excellent knowledge about all of his products and ensured what I bought was the right thing I needed."
• "Ali is Very helpful in every way, kind considerate also polite."
• "Ali was great, very friendly, professional, explained everything in detail and nothing was too much trouble!"

Cons:

• "The owner was pretty rude to me after asking for an adapter for use with a USBC."
• "So, before all this, he firstly tried to sell me something that wasn’t right, even though I explained exactly what I needed."
• "Now refuses to refund me so small claims it is along with a trading standards case."
• "After pulling something out of a drawer that was in a dusty plastic container that was clearly used, he then said it would be £10 when I knew full well that you can get them off-line for £2."

Technical Expertise

Pros:

• "Ali has given us an amazing deal for an all in one pc, done all updates and necessary gizmos, data recover for FREE which is worth 85."
• "After leaving my laptop at Ali's business, my computer worked again and I was able to pick it up the next day."
• "Ali went the extra mile for us."
• "He even showed me a picture of how dirty the fans were. My laptop definitely needed a makeover!"
• "Really helpful shop, helped me diagnose my broken power supply unit to prove to the shop I bought it from that it had broken (under warranty) so saved me £100 at least."
• "Excellent engineer who knows his stuff."
• "Ali has now rescued my Dell laptop twice. He is a real expert, with a passion for getting the right solution quickly for the customer."

Cons:

• "I previously used another person to fix the cracked screen on my computer and within days it cracked again, as incorrectly fitted."
• "The second laptop unfortunately could not be fixed despite a lot of time spent on it."
• "Took a £1300 PC here and he managed to break all parts apart from two bits (HDD and case)."
• "Unfortunately they were unable to help me this time."

Value and Pricing

Pros:

• "Have known this guy for ages, he always goes out of his way to provide excellent service for amazing prices!"
• "The price was very reasonable and he worked really hard to fix everything."
• "Ali honoured the price we agreed initially, even though there was considerably more work than we had anticipated."
• "Great service for very good prices!"
• "Absolutely faultless service, Ali went above and beyond with my tricky data recovery and gave me an outstanding price."
• "He managed to fix my laptop at a great price so I am very pleased with the service."
• "A computer genius who fixed my laptop that was damaged by water over a year ago, also at a very good price."

Cons:

• "He didn't have the part I needed in an emergency but gave it to me anyhow from his personal stack."