Analogic Computers (Apple Independent Repair Provider) Reviews Summary

Customer Service

Pros:

• "Raj enjoys his job and takes a pride in his work that you rarely see these days - he always makes me feel as though I'm the only customer he has."
• "The owner at Analogic goes beyond the duty of loving his customers."
• "They were very helpful and even advised me on tips of how to keep the Macbook in optimum condition."
• "Raj took the time to go through everything with me to ensure everything was ok."
• "Their staff were a pleasure to deal with."
• "Raj and his wife take pride in their family business that has been in Kingston for 30 years and they love what they do."
• "Raj has provided me with a very professional, excellent and personal service."

Cons:

• "So disappointing as I was a return customer and had foolishly placed trust in Raj's guidance. For those who are less confident when it comes to computing I would urge you proceed with caution."
• "I have been pestered by Analogic computers cold calling me for over 2 years trying to sell me LCD screens etc."
• "In my experience it seems that if you question Analogic's decisions in any way, then they take affront, and getting any work out of them isn't easy."
• "If you are happy to roll over, let them do as they wish without a murmur, perhaps they would work for you, but in my case it was a disastrous, stressful, difficult experience and I won't be coming back or recommending them to others."
• "The proprietor if this shop is basically a liar."
• "Computer runs terribly and my subsequent emails were ignored. So was my recent phone call."
• "This has cost nearly three weeks income with no resolution."

Repair Quality and Efficiency

Pros:

• "Had a problem with my desktop, turned out to be the power supply. the team at analogic replaced it with a better one, turn around was very fast."
• "I only had to pay the diagnostic fee because Raj knew how to get my needed part from Apple, free of charge to me!"
• "I now have my laptop back and get back to work, with a new Logic board fitted, in just over 48 hours."
• "Replacing the logic board would’ve cost more than the laptop is worth so the team actually took the time to fix the existing one for a fraction of the cost."
• "They managed to fix my computer within 3 days when Apple would have probably taken 3 weeks."
• "Raj spent the whole day at work with my mac and managed to retrieve some data including the dissertation."
• "They fixed it within a day and I was able to carry on my dissertation without any stress or hassle."

Cons:

• "They returned it with 'no fault'... Then, it happened again."
• "You're looking at the same prices you'd pay at the Apple Store."
• "I wouldn't recommend or use any company that uses these dubious practices. Be warned !!"
• "The new USB socket he put it was just for 'cosmetic' purposes.. was not working."
• "The repair took much longer than initially quoted due to the shop performing work I never agreed upon resulting in rework and longer lead time."
• "Eventually they said they couldn't find a replacement motherboard."
• "Also, I paid more than quoted even though no additional service or value was provided."

Value and Pricing

Pros:

• "Price very good."
• "The repair was completed within 48 hours."
• "Highly professional Company. I had a problem with my iPhone. Analogic diagnosed the issue for me and didn't charge me as they did not need to make any repairs."
• "Even though not under warranty, Apple agreed to cover the cost of a replacement HD."
• "Raj even refunded the diagnostic fee I had paid."
• "They diagnosed a graphics card problem, managed to get a replacement from Apple free of change, installed and going again - all for the diagnosis fee."
• "What I was charged was less than a quarter of what it would cost me to buy new machines!"

Cons:

• "I was steered towards a lesser computer and my higher spec 'useless' computer was taken for free, on top of a charge for an SSD 'upgrade'."
• "Very unhelpful staff, who wanted £40.20 upfront payment before undertaking warranty work stating that I would have to claim back from Apple."
• "Despite promising to put matters right and entreaties that Raj runs an honest business, no efforts to resolve the situation were made."
• "He had my partner's laptop for 16 days and didn't even give us a quote to fix it."
• "So, it was absolute lies!"
• "I would recommend Analogic but do be prepared for a wait, they have a weeks lead time for all repairs."
• "We had to chase him on the phone multiple times and actually went to the business four times."