Morrisons Reviews Summary

Food Quality

Pros:

• "Stopped by for a late breakfast. Ultimate breakfast is good value and is made up of 3 sausages, 2 bacon, eggs, beans, toast, black pudding, tomato and mushroom."
• "They have a really good garden plants and they do look after them and at a great value too, and they do really nice apple pies."
• "On a good note, cannot fault the food at all. Very fresh and hot."
• "Café was brilliant. Full English breakfast was really tasty and is on special (half price) at the moment."
• "They do a nice cooked breakfast in their cafe called the flying start well worth the £s."
• "Got to admit that have had some really decent meals bought from there recently."
• "From the moment I wheeled my mum into the shop in her wheel chair the security man offered to help with a special trolley, then another man helped fit it, the check out lady was friendly and we went in the cafe where we were also welcomed and assisted, this made such a difference to our visit and I can also recommend the fish and chips."

Cons:

• "First time of visiting the restaurant was not impressed... very expensive did not eat much of it. Will not be going back there."
• "No bacon, sausages or beans available in the Morrisons 'restaurant' despite these products being available in the store!"
• "Visited the store for breakfast Saturday ordered the food on the computer got told no black pudding when food arrived at table baked beans missing and got told no orange juice."
• "The cafe serves disgusting breakfasts."
• "Cafe was dirty and messy and even though they had fried eggs they 'didn't have poached or scrambled'... They also had soya milk for porridge but not for coffee."
• "Terrible service and don't care attitude, is it really acceptable in this day and age to have to wait over 45 minutes for a cooked breakfast."
• "40 minutes wait for simple breakfasts is just not good."

Customer Service

Pros:

• "ALL the girls who have served me since opening are the most helpful & are a pleasure to be served by, lovely bunch of girls!!!!"
• "The staff were super friendly and helpful 5*."
• "The check out lady seemed friendly and helpful."
• "Staff are outstanding in there willingness to help you and in the politeness shown too."
• "The staff are always knowledgeable, kind and helpful."
• "Staff were incredibly friendly & helpful, especially at the till."
• "Staff were helpful and friendly."

Cons:

• "Could be more vigilant with covid restrictions, I've seen lots of people wearing their masks incorrectly."
• "I saw at least 10 customers not wearing a mask!! Plus most staff on checkout were not wearing one either!!"
• "Disappointed rude member of staff on meat counter."
• "Majority of the staff have attitude and seem like they don't wanna be there when you ask for help."
• "Can someone please explain to me that whenever there is a 'Gentleman' serving they are abrupt and quite frankly down right rude."
• "Most ignorant staff, was going to ask for assistance on where a product was, staff too busy on thier phone to even acknowledge I was there."
• "Worst customer service experience ever in a supermarket!!!! Don’t bother shop there bad employees better go to another store location!"

Store Layout and Stock

Pros:

• "The store is spacious, bright, clean & tidy, with the shelves well stocked."
• "Large store with large choice of goods."
• "A well laid out store and large cafe."
• "Morrisons is brilliant set out and get round with ease and its wheelchair friendly."
• "It's an open and airy shop. This was a first visit, plenty of veg on display, with UK produce marked well."
• "Clear layout with signs for walking routes and plenty of cleaning stations with hand sanitiser on."
• "The store product choice is generally very good. The till choice is very good."

Cons:

• "Everytime I go in, there's either loads of stuff not on the shelves, or the staff are stacking the shelves so you can't get round the shop."
• "Most stock missing broken fridges with all stock removed empty shelves."
• "The availability here is usually shocking, it is without a doubt the worst in the area for it, constant gaps of the most basic items."
• "The freezers are nearly always broken or faulty and half empty."
• "Poorly stocked and poorly managed."
• "The store is rarely fully stocked, and essential food products run out very quickly, leaving a very poor choice of items to choose from and lots of empty shelves."
• "Terrible shop. You have to wait and wait to be served at the meat/deli counters even when there are staff there and often there is no fresh bread at all."