Canada Goose London Reviews Summary

Customer Service

Pros:

• "All the workers were nice, but there was a very nice black worker who welcomed us at the entrance and he was the most respectful person in the service business I have ever met."
• "Canada Goose on Regent Street is an outstanding store with the most warm welcome as you enter the store."
• "Really nice clean store with a variety of parkas and jackets would recommend to anyone shopping around the area. Special mention to Zee as well she was really helpful."
• "The staff were friendly incredibly helpful and not pushy at all."
• "The staff in here were lovely. Gave lots of really good advice and at no point did I feel pressured to buy."
• "Very good staff and very good products I bought a jacket and I just say it is very good quality."
• "Great shop, good selection for men & women. Staff member Dave gave good advice and info."
• "Staff are very welcoming and attentive. Served by Faith she was very kind and pleasant."
• "Had a great in-store experience today with Canada Goose. Got served by Harry who helped me get a new jacket."

Cons:

• "There are so many staffs standing there doing nothing and there is no service in the shop."
• "The whole time I was there I was looked down on heavily, because I was in my work trousers and T-shirt."
• "Terrible customer service, would not exchange as was worn for a day, finish on the arm was terrible."
• "Leaving a review as my husband bought a jacket from the store which had problem with its sleeve."
• "Without exaggeration Canada Goose has the worst Customer Service experience from all the Top Top Brands."
• "Over zealous security always over estimating everyone who comes in, makes for an uneasy shopping experience."
• "Shocking service, I attended your store with someone on Monday who wanted to purchase a Canada Goose Jacket."
• "Poor customer service, which is impressive when we are talking about the flagship store of a luxury brand."
• "Dreadful service in every respect! Having phoned for over 10 days, leaving messages as asked, I received no replies to my messages."

Product Quality

Pros:

• "Canada Goose on Regent Street catering largely winter wear which is all made in Canada and of high quality."
• "These jackets are incredibly special and the best thing about this London location is they have pretty much every style and every size you could want."
• "Very good staff and very good products I bought a jacket and I just say it is very good quality only problem is that they do not exchange or refund."
• "Great customer service and great coats. Had to buy a coat for the trip, asked a lady for help at store named Milisa."
• "Customer service in this place is amazing Melissa was so helpful picking a coat for me."
• "I treat my self to a new coat every Christmas and love the products that they sell with friendly staff."
• "Got my coat last year and bought family members 2 coats for xmas. This branch is large inside with lots of stock and choice."

Cons:

• "Terrible customer service, would not exchange as was worn for a day, finish on the arm was terrible which showed up after wearing one day."
• "Overpriced items and if you complain about quality they will ask you to send the jacket for a review and will take weeks before you get any response!"
• "Went here to exchange a jacket I had purchased in Paris while on a trip. Nobody was around in the store and had to find an associate to help me."
• "Worst quality jackets and customer service. I paid £925 for a navy Lorette parka and it faded in white patches after only 4 months of wear."
• "Bought a £995 jacket 11 months ago. Jacket has dawn leakage everywhere. Faulty product with poor quality."
• "Bought coat here on Saturday - really wasn’t much service or support when purchasing the coat. Staff rude and un helpful."
• "Terrible experience. Bought absolutely beautiful winter jacket and had terrible experience wearing as it kept leaking feather excessively for two winters straight."