Furniture Village - Crawley Reviews Summary

Customer Service

Pros:

• "Simone Lewis of the Crawley shop was brilliant, there was no pressure selling."
• "Matthew from Crawley store helped us getting our new Leather Sofa set, was very Professional."
• "Dean was helpful without being pushy."
• "Matthew was really helpful in showing us various options."
• "Izabela, was polite, professional, easy to talk to and very helpful."
• "Andrew Twigg, answered all our questions about all the products helping us choose exactly what we need."
• "Harley got so much knowledge and experience in her job that ordering our sofa was absolutely pleasure."
• "We had ideas in mind, but Dean helped by listening to us and making recommendations."
• "Izabela Phillip at the County Oak Crawley store, a very smiley, kind and approachable person."
• "Jon recently helped us choose our new family dining tables and chairs."
• "Harley was excellent service from start to finish."
• "Simone was a brilliant consultant. We felt very at ease."

Cons:

• "After spending thousands of pounds, you would think that when they make a mistake on an ordered item, there would be great customer care and priority given to rectify the issue, but it's been 4 weeks after waiting 7wks for an item, and I'm still waiting for someone to tell me where the second chair I ordered is!"
• "Delivery 18th March 2023. Shocking service from Furniture Village customer service team."
• "However the after care treatment I got from store manager Dan at the Crawley branch was not professional."
• "Absolutely terrible phone call with Bradley at hove tonight very very rude and put barriers up when I asked to speak to manager."
• "Very poor After sale customer service: VERY DISAPPOINTED WITH DELIVERY OF THE FURNITURE."
• "REALLY POOR! Despite being extremely patient waiting for our goods to arrive after weeks and weeks waiting with hardly any communication."

Product Quality

Pros:

• "Got a great deal on the best value for money sofa we ever laid eyes on."
• "We were looking to replace our broken furniture. We were met at the door by smiling staff willing to help with an offer of a drink. Once we had found something that captured our interest Jason took us through the credit agreement process and guided us through the purchase. Superb service!"

Cons:

• "I purchased a Millbrook Pure Tech Pillow Top mattress which failed after 4 months."
• "We ordered 2 sofas, a footstool and scatter cushions in August 2022 from the Crawley store. 3 promised delivery times missed- the first one less than 24 hours before the scheduled delivery, leaving us with make-do furniture for 2 months over Christmas as our old suite had been collected."
• "Very poor After sale customer service: VERY DISAPPOINTED WITH DELIVERY OF THE FURNITURE. WE WAITED MORE THAN 12 WEEKS. NO ONE BOTHER TO INFORM US ABOUT THE DELAY."

Delivery Experience

Pros:

• "We were kept informed of the delivery time, in the following weeks, and when delivered it was perfect."
• "Looking forward to the delivery in July/August."
• "We were welcomed with an offer of a coffee as soon as we walked in to say we were ready to order our sofas. Andrew Twigg dealt with us in a friendly and efficient way and explained everything clearly. We left well pleased with the professional service we received."

Cons:

• "After spending thousands of pounds, you would think that when they make a mistake on an ordered item, there would be great customer care and priority given to rectify the issue, but it's been 4 weeks after waiting 7wks for an item, and I'm still waiting for someone to tell me where the second chair I ordered is!"
• "This evening I have cancelled my order. I cannot deal with such an unprofessional organisation that finds it acceptable to waste my time!"
• "Dreadful service. Goods not delivered as promised and despite them knowing the goods were not in and having taken payment they did not notify us so a wasted day."